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What is Drift?

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Drift is a tool in the Customer Support Chat category of a tech stack.

Who uses Drift?

50 companies reportedly use Drift in their tech stacks, including Survey, DNSFilter, and CodeCarrot.

38 developers on StackShare have stated that they use Drift.

Drift Integrations

WordPress, Mailchimp, Twilio SendGrid, HubSpot, and Intercom are some of the popular tools that integrate with Drift. Here's a list of all 32 tools that integrate with Drift.

Why developers like Drift?

Here鈥檚 a list of reasons why companies and developers use Drift
Top Reasons
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Drift Reviews

Here are some stack decisions, common use cases and reviews by companies and developers who chose Drift in their tech stack.

Tim Nolet
Tim Nolet
Founder, Engineer & Dishwasher at Checkly | 6 upvotes 16.1K views

Hotjar GitHub MailChimp Drift

When I started Checkly, I had no clear strategy on collection, managing and acting on customer feedback.

Over the last year, going from private beta to the first couple dozen customers I found my way in the jungle of customer feedback tooling and found something that worked for me and my company.

The linked post is a bit less technical than normally. The post goes into:

  • Using Hotjar and how it sorta worked for me.
  • Using Drift and why I was totally wrong about chat widget.
  • Using GitHub as a public roadmap.
See more

Drift's Features

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles
  • Email capture widget
  • Email and in-app messages (mobile & web)
  • Auto-messages based on time or behavior
  • Messaging performance metrics
  • Event tracking
  • Open APIs, SDKs and webhooks

Drift Alternatives & Comparisons

What are some alternatives to Drift?
Intercom is a customer communication platform with a suite of integrated products for every team鈥攊ncluding sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Freshchat is a modern messaging software built for teams who want to ace customer conversations鈥攎arketing, sales, or support.
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
Zopim is focused on serving the needs of web users that hasn鈥檛 been met by other chat solutions: the need for usability, convenience and simplicity of design
See all alternatives

Drift's Followers
54 developers follow Drift to keep up with related blogs and decisions.
Fordabl Ltd
David Bunting
Justin Schmidt
Maxwell Stephan-Queen
John Alton
thinQ Technologies
Michael Muse
Spyros Tzortzis
Behsaad Ramez