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Drift
Drift

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LiveChat

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Drift vs LiveChat: What are the differences?

Drift: A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere; LiveChat: Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

Drift and LiveChat can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Drift are:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

On the other hand, LiveChat provides the following key features:

  • Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
  • Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
  • Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

Formlabs, Kraut Computing, and Zenfulfillment are some of the popular companies that use Drift, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Drift has a broader approval, being mentioned in 32 company stacks & 9 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.

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What is Drift?

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

What is LiveChat?

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
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        What are some alternatives to Drift and LiveChat?
        Intercom
        Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
        Freshchat
        Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
        tawk.to
        It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
        Zopim
        Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
        Olark
        Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
        See all alternatives
        Decisions about Drift and LiveChat
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        How developers use Drift and LiveChat
        Avatar of office(ish)
        office(ish) uses DriftDrift

        customer engagement. real-time customer interaction

        Avatar of INSUQO
        INSUQO uses DriftDrift

        Engage with potential users on our website.

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