Drift vs Freshchat: What are the differences?
Drift: A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere; Freshchat: Turn visitors into leads and customers into happy users. Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
Drift and Freshchat are primarily classified as "Customer Support Chat" and "Engagement/Lifecycle Marketing" tools respectively.
Some of the features offered by Drift are:
- Know who your users are and what they are doing with live customer data
- Segment in real-time with up to date data from your app or 3rd party integrations
- Enhanced User and Company profiles
On the other hand, Freshchat provides the following key features:
- Triggered Messages
- Email Campaigns