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Drift vs Intercom: What are the differences?
Developers describe Drift as "A messaging app that helps you grow your business". Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. On the other hand, Intercom is detailed as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Drift belongs to "Customer Support Chat" category of the tech stack, while Intercom can be primarily classified under "Engagement/Lifecycle Marketing".
Some of the features offered by Drift are:
- Know who your users are and what they are doing with live customer data
- Segment in real-time with up to date data from your app or 3rd party integrations
- Enhanced User and Company profiles
On the other hand, Intercom provides the following key features:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Drift, which is listed in 32 company stacks and 9 developer stacks.
Pros of Drift
Pros of Intercom
- Know who your users are168
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
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Cons of Drift
Cons of Intercom
- Changes pricing model all the time7
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What is Drift?
What is Intercom?
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