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Drift

146
91
+ 1
0
Intercom

5.8K
2.5K
+ 1
600
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Drift vs Intercom: What are the differences?

Developers describe Drift as "A messaging app that helps you grow your business". Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. On the other hand, Intercom is detailed as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Drift belongs to "Customer Support Chat" category of the tech stack, while Intercom can be primarily classified under "Engagement/Lifecycle Marketing".

Some of the features offered by Drift are:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Drift, which is listed in 32 company stacks and 9 developer stacks.

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Pros of Drift
Pros of Intercom
    Be the first to leave a pro
    • 167
      Know who your users are
    • 114
      Auto-messaging
    • 107
      In-app messaging as well as email
    • 88
      Customer support
    • 67
      Usage tracking
    • 18
      Great Blog
    • 11
      Organized engagement, great ui & service
    • 9
      Direct chat with customers on your site
    • 4
      Very helpful
    • 3
      Onboarding new users
    • 2
      Tirman
    • 2
      No Mac app
    • 2
      Free tier
    • 2
      Filter and segment users
    • 2
      Github integration
    • 2
      Very Useful

    Sign up to add or upvote prosMake informed product decisions

    Cons of Drift
    Cons of Intercom
      Be the first to leave a con
      • 6
        Changes pricing model all the time

      Sign up to add or upvote consMake informed product decisions

      What is Drift?

      Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

      What is Intercom?

      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

      Need advice about which tool to choose?Ask the StackShare community!

      What companies use Drift?
      What companies use Intercom?
      See which teams inside your own company are using Drift or Intercom.
      Sign up for Private StackShareLearn More

      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with Drift?
      What tools integrate with Intercom?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      Blog Posts

      Jul 2 2019 at 9:34PM

      Segment

      Google AnalyticsAmazon S3New Relic+25
      10
      6008
      GitHubPythonReact+42
      47
      39552
      GitHubGitSlack+30
      25
      15815
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