Alternatives to Intercom logo

Alternatives to Intercom

Zendesk, Drift, Crisp, Front, and HubSpot are the most popular alternatives and competitors to Intercom.
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What is Intercom and what are its top alternatives?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Intercom is a tool in the Engagement/Lifecycle Marketing category of a tech stack.

Top Alternatives to Intercom

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Drift
    Drift

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...

  • Crisp
    Crisp

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...

  • Front
    Front

    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile. ...

  • HubSpot
    HubSpot

    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...

  • Mailchimp
    Mailchimp

    MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. ...

  • Drip
    Drip

    It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in. ...

  • Pendo
    Pendo

    Use Pendo to create more engaging products. With absolutely no coding, understand everything your customers do in your product and use in-app messages to increase engagement. ...

Intercom alternatives & related posts

Zendesk logo

Zendesk

7.9K
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353
The leading cloud-based customer service software solution.
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PROS OF ZENDESK
  • 135
    Centralizes our customer support
  • 73
    Many integrations
  • 59
    Easy to setup
  • 26
    Simple
  • 26
    Cheap
  • 12
    Clean
  • 7
    Customization
  • 5
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Full of features
  • 0
    Integrations
CONS OF ZENDESK
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    related Zendesk posts

    Lucas Litton
    Founder & CEO at Macombey · | 4 upvotes · 67.1K views

    Zapier is one of our favorite tools in our stack. We automate the entire company with Zapier. When a lead fills out the form on our website, it creates an opportunity on Zendesk. We have an entire pipeline of automation that goes from our website, to Zendesk, it then creates a contract in Pandadoc and creates an invoice in Xero.

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    Shared insights
    on
    ZopimZopimZendeskZendesk

    I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?

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    Drift logo

    Drift

    153
    96
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    A messaging app that helps you grow your business.
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    PROS OF DRIFT
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      CONS OF DRIFT
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        related Drift posts

        Tim Nolet

        Hotjar GitHub MailChimp Drift

        When I started Checkly, I had no clear strategy on collection, managing and acting on customer feedback.

        Over the last year, going from private beta to the first couple dozen customers I found my way in the jungle of customer feedback tooling and found something that worked for me and my company.

        The linked post is a bit less technical than normally. The post goes into:

        • Using Hotjar and how it sorta worked for me.
        • Using Drift and why I was totally wrong about chat widget.
        • Using GitHub as a public roadmap.
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        Crisp logo

        Crisp

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        101
        21
        Simple Customer service built for startups
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        PROS OF CRISP
        • 6
          Real-time visualization of clients
        • 4
          Instant chat
        • 4
          Auto-messaging
        • 2
          Mac app
        • 1
          Customer support
        • 1
          In-app messaging as well as email
        • 1
          Know who your users are
        • 1
          Direct chat with customers on your site
        • 1
          Usage tracking
        CONS OF CRISP
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          related Crisp posts

          Kirill Shirinkin
          Cloud and DevOps Consultant at mkdev · | 5 upvotes · 120.7K views
          Shared insights
          on
          IntercomIntercomCrispCrisp
          at

          We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

          We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

          Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

          Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

          After doing a bit of research and looking for a better price-value ration we found Crisp.

          Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

          We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

          To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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          Front logo

          Front

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          65
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          Takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email
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          PROS OF FRONT
          • 7
            It's the most professional email application I've seen
          • 1
            Great agenda organization with time tracking and snooze
          CONS OF FRONT
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            related Front posts

            rishig
            Head of Product at Zulip · | 3 upvotes · 22.8K views
            Shared insights
            on
            FrontFrontZendeskZendesk
            at

            I use Front instead of Zendesk because even in very early beta it had gotten many of the little details of what we wanted in a customer support product right. E.g. emails look like they come from me, instead of looking like they come from a ticketing system. And they do a good job at basic workflows like assigning tickets, and having side conversations about tickets. Other features I like are their keyboard shortcuts, and canned responses (though I expect other products have those as well).

            For context, the Zulip support team is roughly 1-3 people, depending on who you count.

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            HubSpot logo

            HubSpot

            11K
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            All the software you need to do inbound marketing.
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            PROS OF HUBSPOT
            • 47
              Lead management
            • 20
              Automatic customer segmenting based on properties
            • 18
              Email / Blog scheduling
            • 1
              Scam
            • 1
              Advertisement
            • 1
              Any Franchises using Hubspot Sales CRM?
            CONS OF HUBSPOT
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              related HubSpot posts

              Shared insights
              on
              HubSpotHubSpotPipedrivePipedrive

              Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast

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              Shared insights
              on
              FreshsalesFreshsalesHubSpotHubSpot

              Comparing HubSpot and Freshsales, not sure which to choose. Company and contact information is shareable among tech and sales teams allowing both parties to upkeep customers' contact details. Capturing leads from social media and system assigning to sales or having the option to manual assign. Sales follow up with sales activities. Once deal, technical involve to follow up regular customer visits, support ticketing, training, remind customers to renew licenses, work on projects and etc. Require a single platform to share a calendar to understand internal team activities and customer activities.

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              Mailchimp logo

              Mailchimp

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              Easy email newsletters
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              PROS OF MAILCHIMP
              • 259
                Smooth setup & ui
              • 248
                Mailing list
              • 148
                Robust e-mail creation
              • 120
                Integrates with a lot of external services
              • 109
                Custom templates
              • 59
                Free tier
              • 49
                Great api
              • 42
                Great UI
              • 33
                A/B Testing Subject Lines
              • 30
                Broad feature set
              • 11
                Subscriber Analytics
              • 9
                Great interface. The standard for email marketing
              • 8
                Great documentation
              • 8
                Mandrill integration
              • 7
                Segmentation
              • 6
                Best deliverability; helps you be the good guy
              • 5
                Facebook Integration
              • 5
                Autoresponders
              • 3
                Customization
              • 3
                RSS-to-email
              • 3
                Co-branding
              • 3
                Embedded signup forms
              • 2
                Automation
              • 1
                Great logo
              • 1
                Groups
              • 0
                Landing pages
              CONS OF MAILCHIMP
              • 2
                Super expensive
              • 1
                Poor API
              • 1
                Charged based on subscribers as opposed to emails sent

              related Mailchimp posts

              Kirill Shirinkin
              Cloud and DevOps Consultant at mkdev · | 12 upvotes · 682.5K views

              As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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              Spenser Coke
              Product Engineer at Loanlink.de · | 9 upvotes · 287.4K views

              When starting a new company and building a new product w/ limited engineering we chose to optimize for expertise and rapid development, landing on Rails API, w/ AngularJS on the front.

              The reality is that we're building a CRUD app, so we considered going w/ vanilla Rails MVC to optimize velocity early on (it may not be sexy, but it gets the job done). Instead, we opted to split the codebase to allow for a richer front-end experience, focus on skill specificity when hiring, and give us the flexibility to be consumed by multiple clients in the future.

              We also considered .NET core or Node.js for the API layer, and React on the front-end, but our experiences dealing with mature Node APIs and the rapid-fire changes that comes with state management in React-land put us off, given our level of experience with those tools.

              We're using GitHub and Trello to track issues and projects, and a plethora of other tools to help the operational team, like Zapier, MailChimp, Google Drive with some basic Vue.js & HTML5 apps for smaller internal-facing web projects.

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              Drip logo

              Drip

              62
              49
              0
              Ecommerce CRM designed for building personal and profitable relationships
              62
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              + 1
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              PROS OF DRIP
              • 0
                <a href="https://staysuperfit.com/">Very Easy</a>
              CONS OF DRIP
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                related Drip posts

                Pendo logo

                Pendo

                103
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                Understand and Guide Your Users
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                PROS OF PENDO
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                  CONS OF PENDO
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                    related Pendo posts

                    Shared insights
                    on
                    HeapHeapPendoPendoMixpanelMixpanel

                    Hello, We are a medical technology company looking to integrate an in-app analytics tool. We've evaluated Mixpanel, Pendo, and Heap and are most impressed that Heap will solve our issues. We'd like to be able to determine not only clicks (con of Pendo) but also swipes and other user gestures within our app. Not sold on all three of these, can also look at other tools. We use Cordova, so hoping to find something compatible with that. Any advice?

                    Thanks

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                    Shared insights
                    on
                    AmplitudeAmplitudePendoPendo

                    Can either of these (Pendo, and Amplitude) also function as a data warehouse for data we want to retain? How well can they accept data from other systems? I know they focused on session behavior. I would like to hear if anyone took their implementation further than session behavior?

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