Alternatives to Intercom logo

Alternatives to Intercom

Zendesk, Drift, Crisp, Front, and HubSpot are the most popular alternatives and competitors to Intercom.
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What is Intercom and what are its top alternatives?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Intercom is a tool in the Engagement/Lifecycle Marketing category of a tech stack.

Intercom alternatives & related posts

Drift logo

Drift

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A messaging app that helps you grow your business.
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    Crisp logo

    Crisp

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    Simple Customer service built for startups
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    Kirill Shirinkin
    Kirill Shirinkin
    Cloud and DevOps Consultant at mkdev · | 5 upvotes · 100.1K views
    atmkdevmkdev
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    Crisp
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    We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

    We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

    Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

    Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

    After doing a bit of research and looking for a better price-value ration we found Crisp.

    Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

    We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

    To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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    Front logo

    Front

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    Takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email
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    HubSpot logo

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    Drip logo

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    Pendo logo

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    Understand and Guide Your Users
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        Customer.io logo

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        Send email based on what people do (or don't do) on a web or mobile app.
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        Pimcore logo

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          AutopilotHQ logo

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            Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

            Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

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                Talk with your customers in real time and increase your sales
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                    Zeta logo

                    Zeta

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                    customer lifecycle management marketing company
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