What is Intercom and what are its top alternatives?
Top Alternatives to Intercom
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...
Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile. ...
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...
MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. ...
It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in. ...
Use Pendo to create more engaging products. With absolutely no coding, understand everything your customers do in your product and use in-app messages to increase engagement. ...
Intercom alternatives & related posts
- Centralizes our customer support132
- Many integrations70
- Easy to setup58
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Full of features1
- Charitable contribution to SF hospital for $20 plan1
- Remote and SSO authentication with CMSs like WordPress1
related Zendesk posts
related Drift posts
- Real-time visualization of clients6
- Instant chat4
- Mac app2
- Customer support1
- In-app messaging as well as email1
- Know who your users are1
- Direct chat with customers on your site1
- Usage tracking1
related Crisp posts
We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.
We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.
Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.
Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.
After doing a bit of research and looking for a better price-value ration we found Crisp.
Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).
We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.
To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.
- It's the most professional email application I've seen7
- Great agenda organization with time tracking and snooze1
related Front posts
- Lead management41
- Automatic customer segmenting based on properties18
- Email / Blog scheduling16
related HubSpot posts
Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast
- Smooth setup & ui259
- Mailing list248
- Robust e-mail creation149
- Integrates with a lot of external services120
- Custom templates109
- Free tier60
- Great api49
- Great UI42
- A/B Testing Subject Lines33
- Broad feature set30
- Subscriber Analytics11
- Great interface. The standard for email marketing9
- Great documentation8
- Mandrill integration8
- Best deliverability; helps you be the good guy6
- Facebook Integration5
- Embedded signup forms3
- Great logo1
- Landing pages0
- Super expensive2
- No Terraform provider1
- Poor API1
- Charged based on subscribers as opposed to emails sent1
related Mailchimp posts
- <a href="https://staysuperfit.com/">Very Easy</a>0
related Drip posts
related Pendo posts
Hello, We are a medical technology company looking to integrate an in-app analytics tool. We've evaluated Mixpanel, Pendo, and Heap and are most impressed that Heap will solve our issues. We'd like to be able to determine not only clicks (con of Pendo) but also swipes and other user gestures within our app. Not sold on all three of these, can also look at other tools. We use Cordova, so hoping to find something compatible with that. Any advice?