Alternatives to Intercom logo

Alternatives to Intercom

Zendesk, Drift, Crisp, Front, and HubSpot are the most popular alternatives and competitors to Intercom.
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What is Intercom and what are its top alternatives?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Intercom is a tool in the Engagement/Lifecycle Marketing category of a tech stack.

Top Alternatives to Intercom

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Drift

    Drift

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...

  • Crisp

    Crisp

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...

  • Front

    Front

    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile. ...

  • HubSpot

    HubSpot

    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...

  • Mailchimp

    Mailchimp

    MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. ...

  • Drip

    Drip

    It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in. ...

  • Pendo

    Pendo

    Use Pendo to create more engaging products. With absolutely no coding, understand everything your customers do in your product and use in-app messages to increase engagement. ...

Intercom alternatives & related posts

Zendesk logo

Zendesk

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341
The leading cloud-based customer service software solution.
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PROS OF ZENDESK
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Cheap
  • 25
    Simple
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations
CONS OF ZENDESK
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    Drift logo

    Drift

    144
    89
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    A messaging app that helps you grow your business.
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    PROS OF DRIFT
      Be the first to leave a pro
      CONS OF DRIFT
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        Crisp logo

        Crisp

        103
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        21
        Simple Customer service built for startups
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        PROS OF CRISP
        • 6
          Real-time visualization of clients
        • 4
          Instant chat
        • 4
          Auto-messaging
        • 2
          Mac app
        • 1
          Customer support
        • 1
          In-app messaging as well as email
        • 1
          Know who your users are
        • 1
          Direct chat with customers on your site
        • 1
          Usage tracking
        CONS OF CRISP
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          related Crisp posts

          Kirill Shirinkin
          Cloud and DevOps Consultant at mkdev · | 5 upvotes · 116.1K views
          Shared insights
          on
          IntercomIntercomCrispCrisp
          at

          We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

          We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

          Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

          Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

          After doing a bit of research and looking for a better price-value ration we found Crisp.

          Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

          We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

          To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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          Front logo

          Front

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          58
          8
          Takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email
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          + 1
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          PROS OF FRONT
          • 7
            It's the most professional email application I've seen
          • 1
            Great agenda organization with time tracking and snooze
          CONS OF FRONT
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            HubSpot logo

            HubSpot

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            All the software you need to do inbound marketing.
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            PROS OF HUBSPOT
            • 41
              Lead management
            • 18
              Automatic customer segmenting based on properties
            • 16
              Email / Blog scheduling
            CONS OF HUBSPOT
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              Shared insights
              on
              HubSpotHubSpotPipedrivePipedrive

              Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast

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              Mailchimp logo

              Mailchimp

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              Easy email newsletters
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              PROS OF MAILCHIMP
              • 259
                Smooth setup & ui
              • 248
                Mailing list
              • 149
                Robust e-mail creation
              • 120
                Integrates with a lot of external services
              • 109
                Custom templates
              • 60
                Free tier
              • 49
                Great api
              • 42
                Great UI
              • 33
                A/B Testing Subject Lines
              • 30
                Broad feature set
              • 11
                Subscriber Analytics
              • 9
                Great interface. The standard for email marketing
              • 8
                Great documentation
              • 8
                Mandrill integration
              • 7
                Segmentation
              • 6
                Best deliverability; helps you be the good guy
              • 5
                Facebook Integration
              • 5
                Autoresponders
              • 3
                RSS-to-email
              • 3
                Co-branding
              • 3
                Customization
              • 3
                Embedded signup forms
              • 2
                Automation
              • 1
                Great logo
              • 1
                Groups
              • 0
                Landing pages
              CONS OF MAILCHIMP
              • 2
                Super expensive
              • 1
                No Terraform provider
              • 1
                Poor API
              • 1
                Charged based on subscribers as opposed to emails sent

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              Drip logo

              Drip

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              0
              Ecommerce CRM designed for building personal and profitable relationships
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              PROS OF DRIP
              • 0
                <a href="https://staysuperfit.com/">Very Easy</a>
              CONS OF DRIP
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                Pendo logo

                Pendo

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                Understand and Guide Your Users
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                PROS OF PENDO
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                    Shared insights
                    on
                    HeapHeapPendoPendoMixpanelMixpanel

                    Hello, We are a medical technology company looking to integrate an in-app analytics tool. We've evaluated Mixpanel, Pendo, and Heap and are most impressed that Heap will solve our issues. We'd like to be able to determine not only clicks (con of Pendo) but also swipes and other user gestures within our app. Not sold on all three of these, can also look at other tools. We use Cordova, so hoping to find something compatible with that. Any advice?

                    Thanks

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