Hotjar GitHub MailChimp Drift

When I started Checkly, I had no clear strategy on collection, managing and acting on customer feedback.

Over the last year, going from private beta to the first couple dozen customers I found my way in the jungle of customer feedback tooling and found something that worked for me and my company.

The linked post is a bit less technical than normally. The post goes into:

• Using Hotjar and how it sorta worked for me.
• Using Drift and why I was totally wrong about chat widget.
• Using GitHub as a public roadmap.