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Intercom
Intercom

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Intercom vs MailChimp: What are the differences?

Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; MailChimp: Easy email newsletters. MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.

Intercom and MailChimp are primarily classified as "Engagement/Lifecycle Marketing" and "Email Marketing" tools respectively.

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, MailChimp provides the following key features:

  • Facebook Integration
  • AutoConnect Templates
  • Full Featured API

"Know who your users are", "Auto-messaging" and "In-app messaging as well as email" are the key factors why developers consider Intercom; whereas "Smooth setup & ui", "Mailing list" and "Robust e-mail creation" are the primary reasons why MailChimp is favored.

Rainist, Typeform, and OpenGov are some of the popular companies that use MailChimp, whereas Intercom is used by StackShare, Heroku, and Product Hunt. MailChimp has a broader approval, being mentioned in 1666 company stacks & 668 developers stacks; compared to Intercom, which is listed in 1411 company stacks and 217 developer stacks.

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What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is Mailchimp?

MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
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Why do developers choose Intercom?
Why do developers choose Mailchimp?

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What companies use Intercom?
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What tools integrate with Intercom?
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What are some alternatives to Intercom and Mailchimp?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Front
Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
HubSpot
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
See all alternatives
Decisions about Intercom and Mailchimp
Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev · | 11 upvotes · 341K views
atmkdevmkdev
Trello
Trello
Slack
Slack
Basecamp
Basecamp
Intercom
Intercom
Mailchimp
Mailchimp
Stripe
Stripe
Rollbar
Rollbar
GitLab
GitLab
G Suite
G Suite

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Julien DeFrance
Julien DeFrance
Principal Software Engineer at Tophatter · | 2 upvotes · 12.4K views
atSmartZipSmartZip
AutopilotHQ
AutopilotHQ
Segment
Segment
Zapier
Zapier
Intercom
Intercom

Achieving #MarketingAutomation using AutopilotHQ

Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

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Interest over time
Reviews of Intercom and Mailchimp
Avatar of amrelgarhy
CTO and Co Founder
Review ofMailchimpMailchimp

I have been using MailChimp and I found it the best choice for Newsletter and building email templates.

The only annoying part as a developer is when I started using their API through mandrill, The API itself work perfect, but the issue is in the templates.

I start by creating a template in Mailchimp then submit it to mandrill (this gives me the impression that API is a second citizen in mailchimp, but not a big deal, it works) then I update the template code through Mandrill and here start the problem because you loose the Sync between MailChimp and Mandrill. Mandrill has a very poor template editor and you can't Sync it back to MailChimp to use their greate template editor.

Everything else is great.

Avatar of adjunct
Rollout.io
Review ofIntercomIntercom

We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

How developers use Intercom and Mailchimp
Avatar of Tim Lucas
Tim Lucas uses IntercomIntercom

Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

Avatar of Volkan Özçelik
Volkan Özçelik uses MailchimpMailchimp

At zerotoherojs.com there are two kinds of mailing that I send.

  1. Important system emails.
  2. News and updates.

I send the important emails using Mailgun, and news and updates using MailChimp.

For managing your mailing list, and sending occasional newsletters, MailChimp is the best.

Avatar of Badge List
Badge List uses IntercomIntercom

I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

Avatar of Cyril Duchon-Doris
Cyril Duchon-Doris uses IntercomIntercom

Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

Avatar of HyVive
HyVive uses MailchimpMailchimp

MailChimp is used to provision our newsletters to our customers. To outsource the Email traffic its a good choice for the quality and services they provide.

Avatar of Lyndon Wong
Lyndon Wong uses MailchimpMailchimp

Top-of-funnel email campaigns. Email communication with people who exist outside of our core automated systems (aka outside of our digital journey).

Avatar of Giftstarter
Giftstarter uses MailchimpMailchimp

We use MailChimp for collecting signups on landing pages, our main app, for drip campaigns, and to send updates to users.

Avatar of Promethean TV
Promethean TV uses MailchimpMailchimp

MailChimp is used by our business development team for email marketing and customer communications.

Avatar of Lyndon Wong
Lyndon Wong uses IntercomIntercom

Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

Avatar of BrightMachine
BrightMachine uses IntercomIntercom

Used by our clients to track what their users are doing, and for proactive support.

How much does Intercom cost?
How much does Mailchimp cost?