Drift
Drift

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Olark
Olark

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Drift vs Olark: What are the differences?

Developers describe Drift as "A messaging app that helps you grow your business". Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. On the other hand, Olark is detailed as "Live chat with your customers for sales and support". Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Drift and Olark can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Drift are:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

On the other hand, Olark provides the following key features:

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support

Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas Drift is used by Formlabs, Kraut Computing, and Zenfulfillment. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to Drift, which is listed in 32 company stacks and 9 developer stacks.

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- No public GitHub repository available -

What is Drift?

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Want advice about which of these to choose?Ask the StackShare community!

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        What are some alternatives to Drift and Olark?
        Intercom
        Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
        tawk.to
        It is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page
        LiveChat
        LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
        Zopim
        Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
        Crisp
        Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
        See all alternatives
        Decisions about Drift and Olark
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        Interest over time
        Reviews of Drift and Olark
        Review ofOlarkOlark

        I love having Olark on my website. I can chat with users easily, and then they feel like I care about them. Plus the Safari and Chrome notifications make it easy to always respond quickly but not spend all day staring at Olark. They're great!

        How developers use Drift and Olark
        Avatar of Giftstarter
        Giftstarter uses OlarkOlark

        We don't always talk to customers, but when we do, we do it with Olark.

        Avatar of Coolfront Technologies
        Coolfront Technologies uses OlarkOlark

        Used as a our Live chat client for our websites and applications.

        Avatar of office(ish)
        office(ish) uses DriftDrift

        customer engagement. real-time customer interaction

        Avatar of Lee Munroe
        Lee Munroe uses OlarkOlark

        Chatting to users for instant feedback. Support.

        Avatar of INSUQO
        INSUQO uses DriftDrift

        Engage with potential users on our website.

        Avatar of James Wallace
        James Wallace uses OlarkOlark

        User Support

        How much does Drift cost?
        How much does Olark cost?
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