Drift vs Olark: What are the differences?
Developers describe Drift as "A messaging app that helps you grow your business". Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. On the other hand, Olark is detailed as "Live chat with your customers for sales and support". Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Drift and Olark can be primarily classified as "Customer Support Chat" tools.
Some of the features offered by Drift are:
- Know who your users are and what they are doing with live customer data
- Segment in real-time with up to date data from your app or 3rd party integrations
- Enhanced User and Company profiles
On the other hand, Olark provides the following key features:
- CRM & Helpdesk Integration
- Concurrent chats
- Phone support
Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas Drift is used by Formlabs, Kraut Computing, and Zenfulfillment. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to Drift, which is listed in 32 company stacks and 9 developer stacks.
What is Drift?
What is Olark?
Want advice about which of these to choose?Ask the StackShare community!
Why do developers choose Drift?
Sign up to add, upvote and see more prosMake informed product decisions
What are the cons of using Drift?
What are the cons of using Olark?
Sign up to get full access to all the companiesMake informed product decisions
Sign up to get full access to all the tool integrationsMake informed product decisions
I love having Olark on my website. I can chat with users easily, and then they feel like I care about them. Plus the Safari and Chrome notifications make it easy to always respond quickly but not spend all day staring at Olark. They're great!