Olark
Olark

404
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Zopim
Zopim

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+ 1
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Olark vs Zopim: What are the differences?

What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

What is Zopim? Real-time customer satisfaction made simple. Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design.

Olark and Zopim belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by Olark are:

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support

On the other hand, Zopim provides the following key features:

  • Easy Widget Customization- Dress up the widget to suit your website's colors and theme.
  • Customizable Greetings- Greet visitors in your very own unique manner.
  • Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.

"Easy to communicate with customers" is the primary reason why developers consider Olark over the competitors, whereas "Real-time user chat" was stated as the key factor in picking Zopim.

Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas Zopim is used by Sellsuki, LapNghiep, and FlightCar. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to Zopim, which is listed in 303 company stacks and 24 developer stacks.

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- No public GitHub repository available -

What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

What is Zopim?

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

Want advice about which of these to choose?Ask the StackShare community!

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      What are some alternatives to Olark and Zopim?
      LiveChat
      LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
      Drift
      Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Intercom
      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
      tawk.to
      It is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page
      See all alternatives
      Decisions about Olark and Zopim
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      Interest over time
      Reviews of Olark and Zopim
      Review ofOlarkOlark

      I love having Olark on my website. I can chat with users easily, and then they feel like I care about them. Plus the Safari and Chrome notifications make it easy to always respond quickly but not spend all day staring at Olark. They're great!

      How developers use Olark and Zopim
      Avatar of Dirk Eisenberg
      Dirk Eisenberg uses ZopimZopim

      When it comes to urgent issues a live chat is the best thing to help customers.

      Avatar of Giftstarter
      Giftstarter uses OlarkOlark

      We don't always talk to customers, but when we do, we do it with Olark.

      Avatar of Coolfront Technologies
      Coolfront Technologies uses OlarkOlark

      Used as a our Live chat client for our websites and applications.

      Avatar of Lee Munroe
      Lee Munroe uses OlarkOlark

      Chatting to users for instant feedback. Support.

      Avatar of Seen on Set
      Seen on Set uses ZopimZopim

      Allows for easy customer engagement.

      Avatar of James Wallace
      James Wallace uses OlarkOlark

      User Support

      How much does Olark cost?
      How much does Zopim cost?
      News about Zopim
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