Need advice about which tool to choose?Ask the StackShare community!
Intercom vs Olark: What are the differences?
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Olark can be primarily classified under "Customer Support Chat".
Some of the features offered by Intercom are:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
On the other hand, Olark provides the following key features:
- CRM & Helpdesk Integration
- Concurrent chats
- Phone support
"Know who your users are" is the primary reason why developers consider Intercom over the competitors, whereas "Easy to communicate with customers" was stated as the key factor in picking Olark.
Product Hunt, Hootsuite, and Buffer are some of the popular companies that use Intercom, whereas Olark is used by Groupon, Coinbase, and Disqus. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to Olark, which is listed in 342 company stacks and 11 developer stacks.
Pros of Intercom
- Know who your users are169
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
Pros of Olark
- Easy to communicate with customers28
- Simple setup14
- Good interface11
- Free8
- Chrome/Safari notifications about new messages4
- Gchat integration2
- Integrated Feedback2
- great support1
Sign up to add or upvote prosMake informed product decisions
Cons of Intercom
- Changes pricing model all the time7