Olark vs Userlike

Overview

Olark

Stacks412

Followers72

Votes70

Userlike

Stacks1

Followers4

Votes0

Olark vs Userlike: What are the differences?

What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

What is Userlike? Live chat software for website and mobile support. It is a live chat software that allows your users connect to your support operators in the moment of greatest need - when they browse your product pages and have a question. It drives customer satisfaction and raises conversion by enabling a faster and more personal way to connect with your website visitors.

Olark and Userlike can be categorized as "Customer Support Chat" tools.

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Detailed Comparison

Olark	Userlike
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.	It is a live chat software that allows your users connect to your support operators in the moment of greatest need - when they browse your product pages and have a question. It drives customer satisfaction and raises conversion by enabling a faster and more personal way to connect with your website visitors.
CRM & Helpdesk Integration;Concurrent chats;Phone support;Operator groups;White label;SSL;Conversation transcripts;Hide Olark unless an operator initiates a chat;Popout;Customizable Olark branding;Pre-chat name/email survey;Hide when offline;Hide on close;Chat statistics and reports;Custom CSS;Standard Olark features;Use any desktop IM client;Mobile device support;Use Google Talk;Google Apps for Your Domain integration;Attention Grabber image;Welcome Assistant proactive chat;Operator-initiated chat;Visitor details;Offline messages;Incredibly fast email support;Customize/internationalize all text;Customize colors and themes;Google Analytics integration;Javascript API	Customizable chat window, descriptive analytics, intuitive backend, integration with CRM systems, efficient team workflow system, proactive actions, co-browsing, contact forms, offline behavior, chat transcripts, macros, pre or post-chat surveys
Statistics
Stacks 412	Stacks 1
Followers 72	Followers 4
Votes 70	Votes 0
Pros & Cons
Pros 28 Easy to communicate with customers 14 Simple setup 11 Good interface 8 Free 4 Chrome/Safari notifications about new messages	No community feedback yet
Integrations
Segment Zendesk Help Scout Highrise Salesforce Sales Cloud FreshDesk Unbounce Desk.com KickoffLabs	No integrations available

What are some alternatives to Olark, Userlike?

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

Drift

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Chatwoot

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.