What is Salesforce Service Cloud?
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Salesforce Service Cloud is a tool in the CRM category of a tech stack.
Who uses Salesforce Service Cloud?
13 companies reportedly use Salesforce Service Cloud in their tech stacks, including Buzzvil, OneFit, and Nutmeg.
98 developers on StackShare have stated that they use Salesforce Service Cloud.
Salesforce Service Cloud Integrations
HubSpot, Datadog, Zendesk, Intercom, and Segment are some of the popular tools that integrate with Salesforce Service Cloud. Here's a list of all 11 tools that integrate with Salesforce Service Cloud.
Salesforce Service Cloud's Features
- Lightning Service Console
- Case Management
- Workflow and Approvals
- Omni-Channel Routing
- Telephony Integration
- Social Customer Service
- Automation with Macros
- Account and Contact Management
- Custom Reports and Dashboards
- Asset and Order Management
Salesforce Service Cloud Alternatives & Comparisons
What are some alternatives to Salesforce Service Cloud?
See all alternatives
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Freshdesk is an on demand customer support software that works across multiple support channels.
It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.