What is Salesforce Service Cloud?
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Salesforce Service Cloud is a tool in the CRM category of a tech stack.
Who uses Salesforce Service Cloud?
4 companies reportedly use Salesforce Service Cloud in their tech stacks, including Axis, Sopra Steria, and Autotrader.
Salesforce Service Cloud Integrations
HubSpot, Intercom, Zendesk, Datadog, and Segment are some of the popular tools that integrate with Salesforce Service Cloud. Here's a list of all 8 tools that integrate with Salesforce Service Cloud.
Why developers like Salesforce Service Cloud?
Here’s a list of reasons why companies and developers use Salesforce Service Cloud
Be the first to leave a pro
Salesforce Service Cloud's Features
- Lightning Service Console
- Case Management
- Workflow and Approvals
- Omni-Channel Routing
- Telephony Integration
- Social Customer Service
- Automation with Macros
- Account and Contact Management
- Custom Reports and Dashboards
- Asset and Order Management
Salesforce Service Cloud Alternatives & Comparisons
What are some alternatives to Salesforce Service Cloud?
See all alternatives
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
Online CRM software for managing your sales, marketing, customer support, and inventory in a single system
It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in.