Salesforce Service CloudSalesforce Service Cloud
#9in CRMWhat is Salesforce Service Cloud?
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Salesforce Service Cloud is a tool in the CRM category of a tech stack.
Key Features
Lightning Service ConsoleCase ManagementWorkflow and ApprovalsOmni-Channel RoutingTelephony IntegrationSocial Customer ServiceAutomation with MacrosAccount and Contact ManagementCustom Reports and DashboardsAsset and Order Management
Salesforce Service Cloud Pros & Cons
Pros of Salesforce Service Cloud
No pros listed yet.
Cons of Salesforce Service Cloud
No cons listed yet.
Salesforce Service Cloud Alternatives & Comparisons
What are some alternatives to Salesforce Service Cloud?
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Salesforce
It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Pipedrive
Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
