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Salesforce Service Cloud

A platform for customer service and support
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What is Salesforce Service Cloud?

It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Salesforce Service Cloud is a tool in the CRM category of a tech stack.

Who uses Salesforce Service Cloud?

Companies
4 companies reportedly use Salesforce Service Cloud in their tech stacks, including Axis, Sopra Steria, and Autotrader.

Developers

Salesforce Service Cloud Integrations

HubSpot, Intercom, Zendesk, Datadog, and Segment are some of the popular tools that integrate with Salesforce Service Cloud. Here's a list of all 8 tools that integrate with Salesforce Service Cloud.

Why developers like Salesforce Service Cloud?

Here’s a list of reasons why companies and developers use Salesforce Service Cloud
Top Reasons
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Salesforce Service Cloud's Features

  • Lightning Service Console
  • Case Management
  • Workflow and Approvals
  • Omni-Channel Routing
  • Telephony Integration
  • Social Customer Service
  • Automation with Macros
  • Account and Contact Management
  • Custom Reports and Dashboards
  • Asset and Order Management

Salesforce Service Cloud Alternatives & Comparisons

What are some alternatives to Salesforce Service Cloud?
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Pipedrive
Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
Zoho CRM
Online CRM software for managing your sales, marketing, customer support, and inventory in a single system
Drip
It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in.
See all alternatives

Salesforce Service Cloud's Followers
1 developers follow Salesforce Service Cloud to keep up with related blogs and decisions.
Tahimi Leon