Alternatives to Salesforce Service Cloud logo

Alternatives to Salesforce Service Cloud

Salesforce Sales Cloud, Desk.com, Zendesk, FreshDesk, and Salesforce are the most popular alternatives and competitors to Salesforce Service Cloud.
105
84
+ 1
0

What is Salesforce Service Cloud and what are its top alternatives?

It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Salesforce Service Cloud is a tool in the CRM category of a tech stack.

Top Alternatives to Salesforce Service Cloud

  • Salesforce Sales Cloud

    Salesforce Sales Cloud

    The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy. ...

  • Desk.com

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • FreshDesk

    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Salesforce

    Salesforce

    It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. ...

  • Pipedrive

    Pipedrive

    Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers. ...

  • Zoho CRM

    Zoho CRM

    Online CRM software for managing your sales, marketing, customer support, and inventory in a single system. ...

  • Odoo

    Odoo

    It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management. ...

Salesforce Service Cloud alternatives & related posts

Salesforce Sales Cloud logo

Salesforce Sales Cloud

2.6K
1.5K
56
The world’s #1 CRM sales app
2.6K
1.5K
+ 1
56
PROS OF SALESFORCE SALES CLOUD
  • 40
    Top crm
  • 16
    Powerful reporting
CONS OF SALESFORCE SALES CLOUD
    Be the first to leave a con

    related Salesforce Sales Cloud posts

    David Gorcey
    Head of BD at StackShare · | 5 upvotes · 45.5K views

    When I started at StackShare, I needed an easy way to create a pipeline of the different partners we were engaged with, and track the status of those conversations. Having just begun to explore partnerships in earnest, our needs at StackShare don't necessitate something as robust as Salesforce Sales Cloud, Close.io or similar offerings that exist.

    Nevertheless, I didn't want one more Google Doc to track things either, and I heard about Streak, so I figured I'd give the free version a try. So far, it has accommodated everything I need, and it integrates simply with Gmail which meant I had it running in a few minutes. You can create a pipeline entry directly from an email thread, which I find useful compared to logging into a separate platform, and there is basic functionality for scheduling follow-ups and tasks. The pipeline stages are fully customizable as are the fields you can add - (I added a note field to explain why someone may be in the "Backburner" stage, for example).

    As we scale our Business Development initiatives and grow our team, we'll likely need to look at upgrading Streak or incorporating other tools like Yesware. But, for a quick and easy way to organize a sales pipeline and track the respective conversations, the Streak free version nicely accommodates what I need and has been very helpful in managing discussions with a variety of partners thus far.

    #StackDecisionsLaunch

    See more

    Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

    See more
    Desk.com logo

    Desk.com

    77
    51
    11
    The all-in-one system for delivering awesomely responsive customer support
    77
    51
    + 1
    11
    PROS OF DESK.COM
    • 3
      Collaboration functionality
    • 2
      Easy to setup
    • 2
      Automated response and templates
    • 2
      Custom fields
    • 2
      Salesforce integration
    CONS OF DESK.COM
      Be the first to leave a con

      related Desk.com posts

      Zendesk logo

      Zendesk

      5.6K
      2.8K
      340
      The leading cloud-based customer service software solution.
      5.6K
      2.8K
      + 1
      340
      PROS OF ZENDESK
      • 131
        Centralizes our customer support
      • 70
        Many integrations
      • 58
        Easy to setup
      • 25
        Simple
      • 25
        Cheap
      • 11
        Clean
      • 6
        Customization
      • 4
        Woopra integration
      • 4
        $1 Starter Pricing Plan
      • 3
        Proactive Customer Support
      • 1
        Charitable contribution to SF hospital for $20 plan
      • 1
        Full of features
      • 1
        Remote and SSO authentication with CMSs like WordPress
      • 0
        Integrations
      CONS OF ZENDESK
        Be the first to leave a con

        related Zendesk posts

        FreshDesk logo

        FreshDesk

        403
        217
        7
        Refreshing the way thousands of help desk agents support their customers everyday, world wide
        403
        217
        + 1
        7
        PROS OF FRESHDESK
        • 2
          Omnichannel capabilities
        • 2
          Centralizes our customer support
        • 2
          Great Value for Money
        • 1
          Cheap
        CONS OF FRESHDESK
          Be the first to leave a con

          related FreshDesk posts

          Salesforce logo

          Salesforce

          274
          216
          0
          Connect to your customers in a whole new way
          274
          216
          + 1
          0
          PROS OF SALESFORCE
            Be the first to leave a pro
            CONS OF SALESFORCE
              Be the first to leave a con

              related Salesforce posts

              Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

              See more
              Pipedrive logo

              Pipedrive

              263
              170
              31
              A simple and visual sales pipeline tool that teams love to use
              263
              170
              + 1
              31
              PROS OF PIPEDRIVE
              • 11
                Sales Pipeline
              • 5
                Great Dashboards
              • 4
                Google Apps Integration
              • 4
                Simple data import & export
              • 3
                Mail Chimp Integration
              • 2
                REST API
              • 1
                Smart Email BCC
              • 1
                Responsive, intuitive UI. Easy export
              CONS OF PIPEDRIVE
                Be the first to leave a con

                related Pipedrive posts

                Shared insights
                on
                HubSpot
                Pipedrive

                Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast

                See more
                Zoho CRM logo

                Zoho CRM

                190
                142
                0
                Close More Deals in Less Time
                190
                142
                + 1
                0
                PROS OF ZOHO CRM
                  Be the first to leave a pro
                  CONS OF ZOHO CRM
                    Be the first to leave a con

                    related Zoho CRM posts

                    Odoo logo

                    Odoo

                    177
                    129
                    0
                    Open Source ERP and CRM
                    177
                    129
                    + 1
                    0
                    PROS OF ODOO
                      Be the first to leave a pro
                      CONS OF ODOO
                        Be the first to leave a con

                        related Odoo posts

                        Jeffrey B
                        Flavor Artisan at Flavors · | 6 upvotes · 7.1K views
                        Shared insights
                        on
                        WordPress
                        Odoo

                        We are a startup and looking for a back-end system for CRM, invoicing, inventory, etc... We had a demo from Odoo which combines all this in an excellent way. At the same time we need a website and webshop. Our web developer (freelance) is a WordPress expert and can build a site in no time. He has no ODOO knowledge and will not get into it.

                        We are wondering what the best solution is. Can we create our site in Wordpress and for the Webshop part, just link to the Odoo eCommerce site? Meaning we would also buy the website and #ecommerce Odoo apps, but use Wordpress for the website. What's the ideal and most budget friendly solution?

                        See more