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  1. Stackups
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  5. Salesforce Service Cloud vs SuiteCRM

Salesforce Service Cloud vs SuiteCRM

OverviewComparisonAlternatives

Overview

SuiteCRM
SuiteCRM
Stacks48
Followers53
Votes0
Salesforce Service Cloud
Salesforce Service Cloud
Stacks160
Followers139
Votes0

SuiteCRM vs Salesforce Service Cloud: What are the differences?

What is SuiteCRM? An Open Source Customer Relationship Management software solution for SME and Enterprise. It is an open source customer relationship management (CRM) solution that gives users highly actionable insights on which to base critical business decisions, actions, and strategies.

What is Salesforce Service Cloud? A platform for customer service and support. It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.

SuiteCRM and Salesforce Service Cloud can be primarily classified as "CRM" tools.

Some of the features offered by SuiteCRM are:

  • Open source
  • Accounts
  • Contacts

On the other hand, Salesforce Service Cloud provides the following key features:

  • Lightning Service Console
  • Case Management
  • Workflow and Approvals

SuiteCRM is an open source tool with 1.67K GitHub stars and 1.11K GitHub forks. Here's a link to SuiteCRM's open source repository on GitHub.

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Detailed Comparison

SuiteCRM
SuiteCRM
Salesforce Service Cloud
Salesforce Service Cloud

It is an open source customer relationship management (CRM) solution that gives users highly actionable insights on which to base critical business decisions, actions, and strategies.

It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.

Open source; Accounts; Contacts; Opportunities; Knowledge Base; Report Generator
Lightning Service Console;Case Management;Workflow and Approvals;Omni-Channel Routing;Telephony Integration;Social Customer Service;Automation with Macros;Account and Contact Management;Custom Reports and Dashboards;Asset and Order Management
Statistics
Stacks
48
Stacks
160
Followers
53
Followers
139
Votes
0
Votes
0
Integrations
Sniply
Sniply
ActiveCampaign
ActiveCampaign
FreshDesk
FreshDesk
UserVoice
UserVoice
Zendesk
Zendesk
Happyfox
Happyfox
SugarCRM
SugarCRM
Talkdesk
Talkdesk
Zapier
Zapier
Datadog
Datadog
Olark
Olark
HubSpot
HubSpot
Zendesk
Zendesk
Intercom
Intercom
Segment
Segment

What are some alternatives to SuiteCRM, Salesforce Service Cloud?

Salesforce Sales Cloud

Salesforce Sales Cloud

The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Pipedrive

Pipedrive

Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.

Streak

Streak

Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.

OnePageCRM

OnePageCRM

OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.

Highrise

Highrise

Highrise CRM helps you manage your contacts, keep track of who said what when, schedule follow-ups, set reminders, and convert leads into done deals.

Close.io

Close.io

Close allows startups to close more deals and make more sales. Salespeople can spend more time communicating with their customers and less time on data entry because all activities are automatically tracked.

Odoo

Odoo

It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management.

Zoho CRM

Zoho CRM

Online CRM software for managing your sales, marketing, customer support, and inventory in a single system.

Lemprep

Lemprep

Lemprep gives sales reps a competitive edge by transforming minimal inputs into deep, actionable intelligence. Discover buyer pain points, organizational priorities, and market opportunities so you can run impactful, high-confidence sales calls that drive predictable results.

Capsule CRM

Capsule CRM

Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

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