What is Salesforce?
It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Salesforce is a tool in the CRM category of a tech stack.
Who uses Salesforce?
Companies
103 companies reportedly use Salesforce in their tech stacks, including Mollie, Shelf, and Practo.
Developers
638 developers on StackShare have stated that they use Salesforce.
Salesforce Integrations
Slack, Jira, G Suite, Dropbox, and Mailchimp are some of the popular tools that integrate with Salesforce. Here's a list of all 98 tools that integrate with Salesforce.
Decisions about Salesforce
Here are some stack decisions, common use cases and reviews by companies and developers who chose Salesforce in their tech stack.
Finch M
Ops at SLS · | 5 upvotes · 163K views
Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!
Salesforce's Features
- Move deals faster by tracking customer information and interactions in one place
- Make more insightful decisions — faster, and from anywhere — with the most up-to-date information
- Drive customer engagement by automating and personalising your email marketing at scale
- Deliver exceptional social experiences by connecting them to marketing, sales, and service
- 24/7 customer support team to help all users from Small business to Enterprise
Salesforce Alternatives & Comparisons
What are some alternatives to Salesforce?
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Pipedrive
Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
Odoo
It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management.
Zoho CRM
Online CRM software for managing your sales, marketing, customer support, and inventory in a single system.
Microsoft Dynamics 365
It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it.
