LiveChat vs Olark: What are the differences?
What is LiveChat? Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
LiveChat and Olark belong to "Customer Support Chat" category of the tech stack.
Some of the features offered by LiveChat are:
- Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
- Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
- Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)
On the other hand, Olark provides the following key features:
- CRM & Helpdesk Integration
- Concurrent chats
- Phone support
Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.
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