GrooveHQ vs Help Scout vs Kayako
Overview
Share your Stack
Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.
CLI (Node.js)
Manual
Detailed Comparison
Build better customer experiences with Groove | With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. | Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. |
Mailboxes; Knowledge Base; Web widget; Live chat (Upcoming); Assignments; @mentions; Reports; Rules; API access; Teams; WhatsApp & SMS (Upcoming); Salesforce, HubSpot, Jira Integrations | No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration
| Support ticketing with email integration;Live chat widgets for your helpdesk and your website;Real-time visitor monitoring;Track and record phone calls;Rich self-service helpdesk;Advanced ticket workflows, rules and automations;Custom fields for tickets, chats and customers;Rich customer and organization profiles for CRM;Support for multiple plans;Manage ticket reply and resolution deadlines;Define business hours for accurate performance tracking;Automatic escalation rules ensures nothing slips through;Native mobile apps for iOS, Android, Windows and Blackberry;Mobile live chat with the Jabber gateway;100+ out-of-the-box helpdesk reports;Build custom reports with the Kayako Query Language;Schedule reports to be automatically delivered to your inbox;Multi-lingual customer support and localizations;Full control over the look and feel of the helpdesk;REST API, integrates with your apps and backend systems |
Statistics | ||
Stacks 63 | Stacks 341 | Stacks 12 |
Followers 49 | Followers 111 | Followers 19 |
Votes 10 | Votes 60 | Votes 23 |
Pros & Cons | ||
Pros
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Integrations | ||
| No integrations available | ||
What are some alternatives to Groove, Help Scout, Kayako?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
Gorgias
It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
ServiceNow.com
It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.
