Desk360 vs Kayako: What are the differences?

Developers describe Desk360 as "* A cloud-based omnichannel customer support platform with 360-degree customer view". It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback. On the other hand, *Kayako** is detailed as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk360 and Kayako belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk360 are:

• 9 communication channels
• Ticket System
• Next-Generation Inbox

On the other hand, Kayako provides the following key features:

• Support ticketing with email integration
• Live chat widgets for your helpdesk and your website
• Real-time visitor monitoring