Help Scout vs Kayako: What are the differences?
Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Kayako is detailed as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Help Scout and Kayako can be categorized as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, Kayako provides the following key features:
- Support ticketing with email integration
- Live chat widgets for your helpdesk and your website
- Real-time visitor monitoring
"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 2 developers mention "Unlimited custom fields on forms" as the leading cause for choosing Kayako.
What is Help Scout?
What is Kayako?
Want advice about which of these to choose?Ask the StackShare community!
What are the cons of using Help Scout?
What are the cons of using Kayako?
What tools integrate with Kayako?
Uploadcare is providing it's top notch tech support with the help of Help Scout.