Help Scout vs Kayako: What are the differences?

Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Kayako is detailed as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Help Scout and Kayako can be categorized as "Help Desk" tools.

Some of the features offered by Help Scout are:

• No ticket #'s or robo-text
• Get up and running in minutes
• Outstanding support, no matter plan

On the other hand, Kayako provides the following key features:

• Support ticketing with email integration
• Live chat widgets for your helpdesk and your website
• Real-time visitor monitoring

"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 2 developers mention "Unlimited custom fields on forms" as the leading cause for choosing Kayako.