Help Scout vs Kayako

Help Scout
Help Scout

290
60
7
Kayako
Kayako

7
23
6
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Help Scout vs Kayako: What are the differences?

Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Kayako is detailed as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Help Scout and Kayako can be categorized as "Help Desk" tools.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, Kayako provides the following key features:

  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring

"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 2 developers mention "Unlimited custom fields on forms" as the leading cause for choosing Kayako.

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What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Help Scout?
Why do developers choose Kayako?
What are the cons of using Help Scout?
What are the cons of using Kayako?
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      What companies use Help Scout?
      What companies use Kayako?
      What are some alternatives to Help Scout and Kayako?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Intercom
      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      See all alternatives
      What tools integrate with Help Scout?
      What tools integrate with Kayako?
        No integrations found
        Decisions about Help Scout and Kayako
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        Interest over time
        Reviews of Help Scout and Kayako
        No reviews found
        How developers use Help Scout and Kayako
        Avatar of Uploadcare
        Uploadcare uses Help ScoutHelp Scout

        Uploadcare is providing it's top notch tech support with the help of Help Scout.

        Avatar of Chris Matheson
        Chris Matheson uses KayakoKayako

        Incoming email support, ticketing etc

        Avatar of AmperVue
        AmperVue uses Help ScoutHelp Scout

        Customer Contact and Support

        Avatar of Thomas Zickell
        Thomas Zickell uses Help ScoutHelp Scout

        Important emails

        How much does Help Scout cost?
        How much does Kayako cost?