FreshDesk vs Zoho Desk

Overview

FreshDesk

Stacks456

Followers276

Votes8

Zoho Desk

Stacks53

Followers42

Votes0

FreshDesk vs Zoho Desk: What are the differences?

Key Differences between FreshDesk and Zoho Desk

Integration: FreshDesk offers integration with a wide range of third-party apps and services, making it easy to streamline workflows and increase efficiency. On the other hand, Zoho Desk provides seamless integration with other Zoho products, offering a more unified experience for users who are already using the Zoho suite of tools.
Ticket Management: FreshDesk provides robust ticket management features, allowing users to easily prioritize, assign, and track tickets throughout their lifecycle. Zoho Desk, on the other hand, offers a more intuitive ticketing system that focuses on automating ticket assignments and escalations, reducing manual effort for support teams.
Customization: FreshDesk allows for extensive customization of the helpdesk interface, including branding options, custom fields, and personalized workflows. In contrast, Zoho Desk offers a more structured approach to customization, with predefined templates and layouts that may be more suitable for users seeking a quick setup without extensive design changes.
Reporting and Analytics: FreshDesk provides in-depth reporting and analytics tools that help businesses gain insights into their support operations, agent performance, and customer satisfaction levels. Zoho Desk also offers reporting capabilities but focuses more on real-time analytics and trending metrics to guide support teams in making quicker decisions.
Self-Service Options: FreshDesk offers a robust self-service portal, with knowledge base articles, community forums, and AI-powered chatbots to help customers find answers to common queries. Zoho Desk also provides self-service options, such as a knowledge base and customer forums, but emphasizes a more simplistic approach that may be easier for smaller businesses to implement and manage.
Pricing Structure: FreshDesk offers multiple pricing plans to cater to businesses of all sizes, with options for advanced features and customization at higher price points. Zoho Desk, on the other hand, offers a more straightforward pricing structure with basic and professional plans that may be more cost-effective for businesses looking for essential helpdesk features without additional complexities.

In Summary, FreshDesk and Zoho Desk differ in their integration capabilities, ticket management approach, customization options, reporting tools, self-service features, and pricing structures, catering to a variety of business needs and preferences.

Share your Stack

Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.

View Docs

CLI (Node.js)

Manual

Detailed Comparison

FreshDesk	Zoho Desk
Freshdesk is an on demand customer support software that works across multiple support channels.	It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.;Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.;Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.;Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.;Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.;Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.;Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.; Reuse common replies with Canned Responses;Automate common tasks and help desk scenarios;Mail to KBase and Create Knowledge on the Fly;Eliminate guesswork with a separate knowledge base;Track time spent and generate customer time sheets;Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.;Manage customer contact and companies;Draw deep insights with advanced helpdesk reporting;Help customers help you through community forums;Let your customers share ideas and vote on them too;Let each agent use your helpdesk in their language;Rebrand your portal to reflect your theme;Extend Freshdesk with Integrations and the API;	Multichannel Help Desk; Self Service; Agent Productivity
Statistics
Stacks 456	Stacks 53
Followers 276	Followers 42
Votes 8	Votes 0
Pros & Cons
Pros 3 Omnichannel capabilities 2 Great Value for Money 2 Centralizes our customer support 1 Cheap	Pros 0 It is simple setup, Excellent support, configurable
Integrations
Jira Salesforce Sales Cloud Google Analytics Mailchimp Campaign Monitor Harvest Olark SnapEngage Constant Contact iContact	Zoho CRM Slack Jira

What are some alternatives to FreshDesk, Zoho Desk?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Related Comparisons

FreshDesk vs Zoho Desk: What are the differences?

Key Differences between FreshDesk and Zoho Desk

Integration: FreshDesk offers integration with a wide range of third-party apps and services, making it easy to streamline workflows and increase efficiency. On the other hand, Zoho Desk provides seamless integration with other Zoho products, offering a more unified experience for users who are already using the Zoho suite of tools.
Ticket Management: FreshDesk provides robust ticket management features, allowing users to easily prioritize, assign, and track tickets throughout their lifecycle. Zoho Desk, on the other hand, offers a more intuitive ticketing system that focuses on automating ticket assignments and escalations, reducing manual effort for support teams.
Customization: FreshDesk allows for extensive customization of the helpdesk interface, including branding options, custom fields, and personalized workflows. In contrast, Zoho Desk offers a more structured approach to customization, with predefined templates and layouts that may be more suitable for users seeking a quick setup without extensive design changes.
Reporting and Analytics: FreshDesk provides in-depth reporting and analytics tools that help businesses gain insights into their support operations, agent performance, and customer satisfaction levels. Zoho Desk also offers reporting capabilities but focuses more on real-time analytics and trending metrics to guide support teams in making quicker decisions.
Self-Service Options: FreshDesk offers a robust self-service portal, with knowledge base articles, community forums, and AI-powered chatbots to help customers find answers to common queries. Zoho Desk also provides self-service options, such as a knowledge base and customer forums, but emphasizes a more simplistic approach that may be easier for smaller businesses to implement and manage.
Pricing Structure: FreshDesk offers multiple pricing plans to cater to businesses of all sizes, with options for advanced features and customization at higher price points. Zoho Desk, on the other hand, offers a more straightforward pricing structure with basic and professional plans that may be more cost-effective for businesses looking for essential helpdesk features without additional complexities.

FreshDesk vs Zoho Desk

Overview