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FreshDesk
FreshDesk

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Zoho Desk
Zoho Desk

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FreshDesk vs Zoho Desk: What are the differences?

FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

FreshDesk and Zoho Desk can be categorized as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, Zoho Desk provides the following key features:

  • Multichannel Help Desk
  • Self Service
  • Agent Productivity
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- No public GitHub repository available -

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Zoho Desk?

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
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      What are some alternatives to FreshDesk and Zoho Desk?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Happyfox
      HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
      Freshservice
      Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      See all alternatives
      Decisions about FreshDesk and Zoho Desk
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      Reviews of FreshDesk and Zoho Desk
      Review ofFreshDeskFreshDesk

      Very Light, Great Structure and Amazing Value for Money

      How developers use FreshDesk and Zoho Desk
      Avatar of lyndra
      lyndra uses FreshDeskFreshDesk

      We use freshdesk to host and edit all ou help pages, and manage our contacts

      Avatar of PSESD
      PSESD uses FreshDeskFreshDesk

      Customer support portal - only used for the knowledgebase functions

      Avatar of Appernetic
      Appernetic uses Zoho DeskZoho Desk

      We use Zoho Desk as a help desk for our users @: help.appernetic.io

      Avatar of Chris Hartwig
      Chris Hartwig uses FreshDeskFreshDesk

      Communication with our clients, support tickets

      Avatar of Sail Tactics
      Sail Tactics uses FreshDeskFreshDesk

      General help desk functions

      How much does FreshDesk cost?
      How much does Zoho Desk cost?
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