FreshDesk vs Zoho Desk: What are the differences?
FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
FreshDesk and Zoho Desk can be categorized as "Help Desk" tools.
Some of the features offered by FreshDesk are:
- Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
- Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
- Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
On the other hand, Zoho Desk provides the following key features:
- Multichannel Help Desk
- Self Service
- Agent Productivity
What is FreshDesk?
What is Zoho Desk?
Need advice about which tool to choose?Ask the StackShare community!
What are the cons of using FreshDesk?
What are the cons of using Zoho Desk?
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