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FreshDesk

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243
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Zoho Desk

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FreshDesk vs Zoho Desk: What are the differences?

FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

FreshDesk and Zoho Desk can be categorized as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, Zoho Desk provides the following key features:

  • Multichannel Help Desk
  • Self Service
  • Agent Productivity
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Pros of FreshDesk
Pros of Zoho Desk
  • 3
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
    Cheap
  • 0
    It is simple setup, Excellent support, configurable

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What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Zoho Desk?

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

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What companies use FreshDesk?
What companies use Zoho Desk?
See which teams inside your own company are using FreshDesk or Zoho Desk.
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What tools integrate with FreshDesk?
What tools integrate with Zoho Desk?

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What are some alternatives to FreshDesk and Zoho Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Happyfox
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
See all alternatives