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Decisions about FreshDesk and Jira
Jakub Olan
Node.js Software Engineer · | 4 upvotes · 162.8K views

YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.

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Pros of FreshDesk
Pros of Jira
  • 3
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
  • 306
  • 253
  • 148
    Easy separation of projects
  • 113
    Run in the cloud
  • 105
    Code integration
  • 57
    Easy to use
  • 51
    Run on your own
  • 38
    Great customization
  • 38
    Easy Workflow Configuration
  • 26
  • 11
    Great Agile Management tool
  • 7
    Integrates with virtually everything
  • 6
  • 3
    Sentry Issues Integration
  • 2

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Cons of FreshDesk
Cons of Jira
    Be the first to leave a con
    • 7
      Rather expensive
    • 4
      Large memory requirement
    • 2

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    What is FreshDesk?

    Freshdesk is an on demand customer support software that works across multiple support channels.

    What is Jira?

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

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    What are some alternatives to FreshDesk and Jira?
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Zoho Desk
    It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
    HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
    See all alternatives