FreshDesk vs Freshservice: What are the differences?
Developers describe FreshDesk as "Refreshing the way thousands of help desk agents support their customers everyday, world wide". Freshdesk is an on demand customer support software that works across multiple support channels. On the other hand, Freshservice is detailed as "An IT service management tool in the cloud". Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
FreshDesk and Freshservice can be primarily classified as "Help Desk" tools.
Some of the features offered by FreshDesk are:
- Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
- Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
- Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
On the other hand, Freshservice provides the following key features:
- Easy to use and set up
- Multi-channel support
- Gamify your service desk