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FreshDesk

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Freshservice

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FreshDesk vs Freshservice: What are the differences?

Developers describe FreshDesk as "Refreshing the way thousands of help desk agents support their customers everyday, world wide". Freshdesk is an on demand customer support software that works across multiple support channels. On the other hand, Freshservice is detailed as "An IT service management tool in the cloud". Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

FreshDesk and Freshservice can be primarily classified as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, Freshservice provides the following key features:

  • Easy to use and set up
  • Multi-channel support
  • Gamify your service desk
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Pros of FreshDesk
Pros of Freshservice
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    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
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    What is FreshDesk?

    Freshdesk is an on demand customer support software that works across multiple support channels.

    What is Freshservice?

    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

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    What are some alternatives to FreshDesk and Freshservice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Zoho Desk
    It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
    Happyfox
    HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    See all alternatives