Desk.com
Desk.com

60
32
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FreshDesk
FreshDesk

265
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3
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Desk.com vs FreshDesk: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

Desk.com and FreshDesk can be categorized as "Help Desk" tools.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, FreshDesk provides the following key features:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
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What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Desk.com?
Why do developers choose FreshDesk?

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      What are some alternatives to Desk.com and FreshDesk?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      GrooveHQ
      Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
      Jira Service Desk
      It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
      See all alternatives
      Decisions about Desk.com and FreshDesk
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      Interest over time
      Reviews of Desk.com and FreshDesk
      Review ofFreshDeskFreshDesk

      Very Light, Great Structure and Amazing Value for Money

      How developers use Desk.com and FreshDesk
      Avatar of lyndra
      lyndra uses FreshDeskFreshDesk

      We use freshdesk to host and edit all ou help pages, and manage our contacts

      Avatar of PSESD
      PSESD uses FreshDeskFreshDesk

      Customer support portal - only used for the knowledgebase functions

      Avatar of Chris Hartwig
      Chris Hartwig uses FreshDeskFreshDesk

      Communication with our clients, support tickets

      Avatar of Sail Tactics
      Sail Tactics uses FreshDeskFreshDesk

      General help desk functions

      How much does Desk.com cost?
      How much does FreshDesk cost?