Zendesk vs osTicket: What are the differences?
Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, osTicket is detailed as "Open source support ticketing system". It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Zendesk and osTicket can be primarily classified as "Help Desk" tools.
Some of the features offered by Zendesk are:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
On the other hand, osTicket provides the following key features:
- Custom Fields
- Rich text or HTML email
- Ticket Filters
osTicket is an open source tool with 1.69K GitHub stars and 1.15K GitHub forks. Here's a link to osTicket's open source repository on GitHub.
What is osTicket?
What is Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.