Desk.com vs osTicket: What are the differences?
What is Desk.com? The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Desk.com and osTicket belong to "Help Desk" category of the tech stack.
Some of the features offered by Desk.com are:
- Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
- Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
- Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.
On the other hand, osTicket provides the following key features:
- Custom Fields
- Rich text or HTML email
- Ticket Filters
osTicket is an open source tool with 1.69K GitHub stars and 1.15K GitHub forks. Here's a link to osTicket's open source repository on GitHub.