Jira vs osTicket

Overview

Jira

Stacks62.5K

Followers49.5K

Votes1.2K

osTicket

Stacks47

Followers59

Votes0

GitHub Stars3.6K

Forks1.8K

Jira vs osTicket: What are the differences?

Introduction

In the realm of ticketing systems, both Jira and osTicket are widely used platforms, each with its unique features and functionalities. Below, we highlight the key differences between Jira and osTicket.

Customization and Scalability: Jira provides extensive customization options, allowing users to tailor workflows, fields, and permissions to suit their specific needs. On the other hand, osTicket is more limited in terms of customization, with predefined ticket forms and workflows. Jira's scalability also outshines osTicket, making it a preferred choice for larger enterprises with complex requirements.
Integration Capabilities: Jira offers seamless integration with a plethora of third-party tools and applications, such as Confluence, Bitbucket, and Slack, facilitating a more streamlined workflow. In contrast, osTicket's integration options are relatively limited, primarily focusing on email and basic API connections. This difference in integration capabilities can significantly impact the overall efficiency and automation of ticket management processes.
User Interface and User Experience: Jira boasts a modern and intuitive user interface, with advanced features like Kanban boards and agile project management tools. Conversely, osTicket's interface may feel outdated to some users, lacking the sleekness and user-friendly design that Jira offers. The overall user experience plays a crucial role in user adoption and satisfaction, making this a discernible difference between the two platforms.
Cost and Pricing Structure: Jira is known for its relatively higher subscription fees, especially for larger teams and advanced features. In contrast, osTicket is an open-source platform, making it a cost-effective option for organizations on a tight budget. The difference in cost and pricing structure can be a deciding factor for companies looking to optimize their expenses while choosing a ticketing system.
Automation and Workflow Automation: Jira excels in automation capabilities, allowing users to automate repetitive tasks, notifications, and approvals, enhancing overall productivity and efficiency. Meanwhile, osTicket's automation features are more rudimentary, focusing primarily on email notifications and basic ticket updates. For organizations seeking a highly automated ticketing system, Jira's robust automation tools make it a more compelling choice.

In Summary, Jira stands out for its customization, integration capabilities, and scalability, while osTicket offers a cost-effective solution with basic automation features and user interface.

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CLI (Node.js)

Manual

Advice on Jira, osTicket

Jakub

Node.js Software Engineer at Araclx

Mar 6, 2020

Decidedon

YouTrack

Jira

JetBrains Space

YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.

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Detailed Comparison

Jira	osTicket
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.	It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Create user stories and issues, plan sprints, and distribute tasks across your software team; Prioritize and discuss your team’s work in full context with complete visibility; Ship with confidence and sanity knowing the information you have is always up-to-date; Improve team performance based on real-time, visual data that your team can put to use	Custom Fields; Rich text or HTML email; Ticket Filters; Rules to route incoming tickets; Configurable help topic; Agent Collision Avoidance; Assign and Transfer tickets.
Statistics
GitHub Stars -	GitHub Stars 3.6K
GitHub Forks -	GitHub Forks 1.8K
Stacks 62.5K	Stacks 47
Followers 49.5K	Followers 59
Votes 1.2K	Votes 0
Pros & Cons
Pros 310 Powerful 254 Flexible 149 Easy separation of projects 113 Run in the cloud 105 Code integration Cons 8 Rather expensive 5 Large memory requirement 2 Slow 1 Cloud or Datacenter only	No community feedback yet
Integrations
Acunote Pivotal Tracker Bugsnag SnapEngage HipChat New Relic Zendesk Zopim UserVoice Balsamiq	Zendesk Shopify Google Drive Zapier Dropbox Google Sheets

What are some alternatives to Jira, osTicket?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Bugify

Bugify offers a simple way of managing issues for your projects.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

ZenTao

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

Related Comparisons

Jira vs osTicket: What are the differences?

Introduction

Customization and Scalability: Jira provides extensive customization options, allowing users to tailor workflows, fields, and permissions to suit their specific needs. On the other hand, osTicket is more limited in terms of customization, with predefined ticket forms and workflows. Jira's scalability also outshines osTicket, making it a preferred choice for larger enterprises with complex requirements.
Integration Capabilities: Jira offers seamless integration with a plethora of third-party tools and applications, such as Confluence, Bitbucket, and Slack, facilitating a more streamlined workflow. In contrast, osTicket's integration options are relatively limited, primarily focusing on email and basic API connections. This difference in integration capabilities can significantly impact the overall efficiency and automation of ticket management processes.
User Interface and User Experience: Jira boasts a modern and intuitive user interface, with advanced features like Kanban boards and agile project management tools. Conversely, osTicket's interface may feel outdated to some users, lacking the sleekness and user-friendly design that Jira offers. The overall user experience plays a crucial role in user adoption and satisfaction, making this a discernible difference between the two platforms.
Cost and Pricing Structure: Jira is known for its relatively higher subscription fees, especially for larger teams and advanced features. In contrast, osTicket is an open-source platform, making it a cost-effective option for organizations on a tight budget. The difference in cost and pricing structure can be a deciding factor for companies looking to optimize their expenses while choosing a ticketing system.
Automation and Workflow Automation: Jira excels in automation capabilities, allowing users to automate repetitive tasks, notifications, and approvals, enhancing overall productivity and efficiency. Meanwhile, osTicket's automation features are more rudimentary, focusing primarily on email notifications and basic ticket updates. For organizations seeking a highly automated ticketing system, Jira's robust automation tools make it a more compelling choice.

In Summary, Jira stands out for its customization, integration capabilities, and scalability, while osTicket offers a cost-effective solution with basic automation features and user interface.

Jira vs osTicket

Overview

Jira vs osTicket: What are the differences?