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What is Jira?

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

What is osTicket?

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
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Why do developers choose Jira?
Why do developers choose osTicket?
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      What companies use Jira?
      What companies use osTicket?

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      What tools integrate with Jira?
      What tools integrate with osTicket?

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      What are some alternatives to Jira and osTicket?
      Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
      Asana is the easiest way for teams to track their work. From tasks and projects to conversations and dashboards, Asana enables teams to move work from start to finish--and get results. Available at and on iOS & Android.
      Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
      Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
      Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.
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      Decisions about Jira and osTicket
      Petr Havlicek
      Petr Havlicek
      Freelancer at · | 11 upvotes · 22.5K views

      I use Jira because

      • It's used widely as the best SW dev tool
      • It's so easy to use
      • Flexible to configure
      • Great for tracking of tickets while leading meetings
      • Accessible from Everywhere

      In overall, especially for large projects, Confluence is must. On the other hands, for small-mid size projects, #Trello is also great due to visualisation power.

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      Interest over time
      Reviews of Jira and osTicket
      Avatar of waisbrot
      Lead Engineer at WHOOP
      Review ofJiraJira

      Most of my time in JIRA is spent

      • Waiting for pages to load
      • Clicking on links, because the information that I need is not available on the first pages I reach
      • Looking for the next link to click, because each page has a different layout and the bug title or the latest comment might be placed anywhere on the page

      Additionally, any time I search the documentation I get bug reports from years ago that appear unresolved or instructions for modifying the on-premesis installation (we have their cloud service).

      Avatar of CTimmerman
      Software Engineer
      Review ofJiraJira

      Compared to Bugzilla and Redmine, Jira requires a lot of manual configuration which can make project issues not compatible status-wise.

      How developers use Jira and osTicket
      Avatar of shridhardalavi
      shridhardalavi uses JiraJira

      It is used for bug tracking, issue tracking, and project management The basic use of this tool is to track issue and bugs related to your software and Mobile apps. It is also used for project management. The JIRA dashboard consists of many useful functions and features which make handling of issues easy.

      Avatar of Ujjwal Bhujel
      Ujjwal Bhujel uses JiraJira

      So much relief as you can track each and every issues, bugs, dev project and maintenance and a time machine when it comes to do that less interesting timesheet or daily status. Its a rescuer.

      Avatar of DigitalPermits
      DigitalPermits uses JiraJira

      We use a combination of Scrum and Kanban for our tasks. We focus more on the integration with Bitbucket to keep track of tasks and have bi-directional accountability.

      Avatar of MOKA Analytics
      MOKA Analytics uses JiraJira

      We use JIRA because it's a single tool that can be customized to each of our business processes: product development, customer on-boarding, and internal operations

      Avatar of Giovanni Candido da Silva
      Giovanni Candido da Silva uses JiraJira

      The agile process planing feedback and control is done in JIRA, with integrations in all places, like bitbucket code, confluence pages and build process

      How much does Jira cost?
      How much does osTicket cost?
      Pricing unavailable
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