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osTicket
osTicket

16
9
+ 1
0
SupportBee
SupportBee

4
2
+ 1
0
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SupportBee vs osTicket: What are the differences?

What is SupportBee? The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

SupportBee and osTicket can be categorized as "Help Desk" tools.

Some of the features offered by SupportBee are:

  • Handle Multiple Email Addresses
  • HTML Email Ticketing
  • Lightning Fast Email Importing

On the other hand, osTicket provides the following key features:

  • Custom Fields
  • Rich text or HTML email
  • Ticket Filters

osTicket is an open source tool with 1.69K GitHub stars and 1.15K GitHub forks. Here's a link to osTicket's open source repository on GitHub.

- No public GitHub repository available -

What is osTicket?

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
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          What are some alternatives to osTicket and SupportBee?
          Vision Helpdesk
          It is an all-in-one help desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets.
          OTRS
          It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
          FreshDesk
          Freshdesk is an on demand customer support software that works across multiple support channels.
          Mantis
          It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.
          Jira
          Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
          See all alternatives
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