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What is FreshDesk?
Freshdesk is an on demand customer support software that works across multiple support channels.
What is OTRS?
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
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What are some alternatives to FreshDesk and OTRS?
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Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
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