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OTRS vs YouTrack: What are the differences?
OTRS: Simple Service Management. OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment; YouTrack: The issue tracker designed for agile software teams. A project management tool that can be adapted to your processes to help you deliver great products. Track tasks and bugs, plan sprints and releases, create workflows, and customize for your business processes.
OTRS and YouTrack belong to "Issue Tracking" category of the tech stack.
Some of the features offered by OTRS are:
- Help Desk Ticket Creation
- Self-Service Tools
- Dashboard with Filter Options
On the other hand, YouTrack provides the following key features:
- Agile Boards
- Reports
- Dashboards
OTRS is an open source tool with 597 GitHub stars and 385 GitHub forks. Here's a link to OTRS's open source repository on GitHub.
Impossible Software, Covve, and WESEEK, Inc. are some of the popular companies that use YouTrack, whereas OTRS is used by GameDuell, FranceConnect, and Sicoob Credija. YouTrack has a broader approval, being mentioned in 30 company stacks & 34 developers stacks; compared to OTRS, which is listed in 3 company stacks and 3 developer stacks.
YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.
Pros of OTRS
Pros of YouTrack
- Cheap and well featured2
- Good looking, well done, comfortable0
- Cheap0
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Cons of OTRS
Cons of YouTrack
- Poor ecosystem integrations (ex. Slack)1
