Cisco Unified Contact Center Express vs SupportYourApp: What are the differences?
What is Cisco Unified Contact Center Express? Secure, available, and sophisticated contact center software solution. It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
What is SupportYourApp? Outstanding Outsourced Customer Support. By employing professional contact centres (like ours) that utilize inbound/outbound phone & email support, social media management, & back office support — companies have been able to alleviate the stress of operating their own support team & in turn — take a huge weight off their shoulders. Outsourcing customer support helps emerging companies increase customer retention while helping them to stay ahead of their competition.
Cisco Unified Contact Center Express and SupportYourApp can be categorized as "Call Center as a Service" tools.