BackReply — Reply to Intercom from Slack vs Pulse for Slack

Let your teammates know when it’s best to connect with you, automatically; Sets expectations for teammates about when you're working outside of set office hours, if your day is busy, when you’ll likely be next available, and more; Show in your status when you're 'in a meeting' — it works with any major conferencing provider; Automatically detects and displays when you’re in a focused state of work using AI — so your daily workflow has fewer distractions ; Can connect to dozens of popular apps to share the mode of work you’re in; Offers deeper integrations to Jira, Google Drive, Jira, and more, which allow you to share the file names of the apps you’re working on or recently worked on for increased team awareness and to signal ideal moments of collaboration ; Pulse helper app (GetPulse) for Mac and Windows lets you control all of your integrated business app statuses right from your desktop—so it’s easy to keep status accurate across your entire stack

Notifications happen in Slack, but the actual reply has to happen elsewhere, Threads get messy: who replied? where? did it sync?, Triage and handoffs create dropped or duplicated replies, Slack becomes a safe, controlled reply surface, Intercom remains your system of record