Bugzilla vs OTRS Community Edition

Overview

Bugzilla

Stacks91

Followers126

Votes7

OTRS Community Edition

Stacks12

Followers15

Votes0

GitHub Stars858

Forks451

Bugzilla vs OTRS Community Edition: What are the differences?

What is Bugzilla? Server software designed to help you manage software development. Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

What is OTRS Community Edition? A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Bugzilla and OTRS Community Edition can be primarily classified as "Issue Tracking" tools.

Some of the features offered by Bugzilla are:

Optimized database structure for increased performance and scalability
Excellent security to protect confidentiality
Advanced query tool that can remember your searches

On the other hand, OTRS Community Edition provides the following key features:

Support for MIME emails with attachments
Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

OTRS Community Edition is an open source tool with 670 GitHub stars and 416 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.

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Detailed Comparison

Bugzilla	OTRS Community Edition
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.	It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
Optimized database structure for increased performance and scalability;Excellent security to protect confidentiality;Advanced query tool that can remember your searches;Integrated email capabilities;Editable user profiles and comprehensive email preferences;Comprehensive permissions system;Proven under fire as Mozilla's bug tracking system;	Support for MIME emails with attachments; Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching); Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution; Support for PGP and S/MIME standards for key/certificate management and email processing; Automatic responses, configurable for every queue
Statistics
GitHub Stars -	GitHub Stars 858
GitHub Forks -	GitHub Forks 451
Stacks 91	Stacks 12
Followers 126	Followers 15
Votes 7	Votes 0
Pros & Cons
Pros 2 Open source 2 Free 2 Detailed 1 Easy to use	No community feedback yet

What are some alternatives to Bugzilla, OTRS Community Edition?

Jira

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GitHub Actions

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VersionOne

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