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OTRS Community Edition

A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management
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What is OTRS Community Edition?

It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
OTRS Community Edition is a tool in the Issue Tracking category of a tech stack.
OTRS Community Edition is an open source tool with 834 GitHub stars and 462 GitHub forks. Here’s a link to OTRS Community Edition's open source repository on GitHub

Who uses OTRS Community Edition?


10 developers on StackShare have stated that they use OTRS Community Edition.

OTRS Community Edition's Features

  • Support for MIME emails with attachments
  • Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
  • Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution
  • Support for PGP and S/MIME standards for key/certificate management and email processing
  • Automatic responses, configurable for every queue

OTRS Community Edition Alternatives & Comparisons

What are some alternatives to OTRS Community Edition?
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GitHub Actions
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Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.
It helps streamline software projects, sprints, tasks, and bug tracking. It's built for high-performance teams. Any action can be accessed and completed in seconds with the command menu.
A project management tool that can be adapted to your processes to help you deliver great products. Track tasks and bugs, plan sprints and releases, create workflows, and customize for your business processes.
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OTRS Community Edition's Followers
14 developers follow OTRS Community Edition to keep up with related blogs and decisions.