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OTRS Community Edition

A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management
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What is OTRS Community Edition?

It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
OTRS Community Edition is a tool in the Issue Tracking category of a tech stack.
OTRS Community Edition is an open source tool with 823 GitHub stars and 519 GitHub forks. Here’s a link to OTRS Community Edition's open source repository on GitHub

Who uses OTRS Community Edition?


8 developers on StackShare have stated that they use OTRS Community Edition.

OTRS Community Edition's Features

  • Support for MIME emails with attachments
  • Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
  • Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution
  • Support for PGP and S/MIME standards for key/certificate management and email processing
  • Automatic responses, configurable for every queue

OTRS Community Edition Alternatives & Comparisons

What are some alternatives to OTRS Community Edition?
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
GitHub Actions
It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.
Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.
A project management tool that can be adapted to your processes to help you deliver great products. Track tasks and bugs, plan sprints and releases, create workflows, and customize for your business processes.
Collaborate effortlessly on projects. Whether you’re a team of 5 or studio of 50, Lighthouse will help you keep track of your project development with ease. We give you all the tools you need to organize your tickets – custom states, a powerful tagging system, an advanced search, saved searches (we call them ticket bins), and a mass editing tool.
See all alternatives

OTRS Community Edition's Followers
11 developers follow OTRS Community Edition to keep up with related blogs and decisions.