What is OTRS Community Edition?
It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
OTRS Community Edition is a tool in the Issue Tracking category of a tech stack.
OTRS Community Edition is an open source tool with 834 GitHub stars and 462 GitHub forks. Here’s a link to OTRS Community Edition's open source repository on GitHub
Who uses OTRS Community Edition?
10 developers on StackShare have stated that they use OTRS Community Edition.
OTRS Community Edition's Features
- Support for MIME emails with attachments
- Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
- Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution
- Support for PGP and S/MIME standards for key/certificate management and email processing
- Automatic responses, configurable for every queue
OTRS Community Edition Alternatives & Comparisons
What are some alternatives to OTRS Community Edition?
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