What is OTRS Community Edition?
It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
OTRS Community Edition is a tool in the Issue Tracking category of a tech stack.
OTRS Community Edition is an open source tool with 703 GitHub stars and 423 GitHub forks. Here’s a link to OTRS Community Edition's open source repository on GitHub
Pros of OTRS Community Edition
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OTRS Community Edition's Features
- Support for MIME emails with attachments
- Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
- Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution
- Support for PGP and S/MIME standards for key/certificate management and email processing
- Automatic responses, configurable for every queue
OTRS Community Edition Alternatives & Comparisons
What are some alternatives to OTRS Community Edition?
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