What is OTRS Community Edition?
It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
OTRS Community Edition is a tool in the Issue Tracking category of a tech stack.
OTRS Community Edition is an open source tool with 856 GitHub stars and 456 GitHub forks. Here’s a link to OTRS Community Edition's open source repository on GitHub
Who uses OTRS Community Edition?
Companies
Developers
11 developers on StackShare have stated that they use OTRS Community Edition.
OTRS Community Edition's Features
- Support for MIME emails with attachments
- Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
- Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution
- Support for PGP and S/MIME standards for key/certificate management and email processing
- Automatic responses, configurable for every queue
OTRS Community Edition Alternatives & Comparisons
What are some alternatives to OTRS Community Edition?
Slack
Imagine all your team communication in one place, instantly searchable, available wherever you go. That’s Slack. All your messages. All your files. And everything from Twitter, Dropbox, Google Docs, Asana, Trello, GitHub and dozens of other services. All together.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
G Suite
An integrated suite of secure, cloud-native collaboration and productivity apps. It includes Gmail, Docs, Drive, Calendar, Meet and more.
Confluence
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
