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CommentsJira vs OTRS Community Edition
Overview
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Advice on Jira, OTRS Community Edition
Detailed Comparison
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. | It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. |
Create user stories and issues, plan sprints, and distribute tasks across your software team;
Prioritize and discuss your team’s work in full context with complete visibility;
Ship with confidence and sanity knowing the information you have is always up-to-date;
Improve team performance based on real-time, visual data that your team can put to use | Support for MIME emails with attachments;
Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching);
Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution;
Support for PGP and S/MIME standards for key/certificate management and email processing;
Automatic responses, configurable for every queue |
Statistics | |
GitHub Stars - | GitHub Stars 858 |
GitHub Forks - | GitHub Forks 451 |
Stacks 62.5K | Stacks 12 |
Followers 49.5K | Followers 15 |
Votes 1.2K | Votes 0 |
Pros & Cons | |
Pros
Cons
| No community feedback yet |
Integrations | |
| No integrations available | |
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