FogBugz vs OTRS Community Edition
Overview
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CLI (Node.js)
Manual
Detailed Comparison
FogBugz tracks bugs, issues, and customer support tickets through every stage of the development process. We built it to be quick and easy to use, so that your developers will actually use it. Over 20,000 teams from the world's best software companies use FogBugz because it keeps their developers productive and happy. | It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. |
Issue and Bug Tracking- Effortless Bug Reporting, Customizable Case Lists, and Full Case Histories;Project Management- Wikis, Evidence-based Scheduling, Task Outlining, and Reporting;Customer Support- Email Management, AutoSort, and Snippets;Advanced Integration- Plugin Development, Source Control, and 3rd-Party Extras;Seamless email handling;HTML email;Bulk-email capabilities (for handling a large number of identical problems, like an outage);Public case submissions via web form or email;Customizable workflows;Customizable case-types;Customizable statuses;Enterprise-ready permissions system;LDAP integration;Fast bulk-editing (for handling large volumes);Case editing with full audit log;Tag system;Integration with the built-in wiki;Full support for source control check-ins;Case subscription;Quick-add case entry;Bugzscout case creation (for automatically capturing crashes and exceptions);Due dates;Drag-and-drop attachments;Good notification system;Text box search ahead (for systems with many users);Saved filters;Shared filters;Virtual users;Export to Excel;Keyboard Shortcuts | Support for MIME emails with attachments;
Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching);
Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution;
Support for PGP and S/MIME standards for key/certificate management and email processing;
Automatic responses, configurable for every queue |
Statistics | |
GitHub Stars - | GitHub Stars 858 |
GitHub Forks - | GitHub Forks 451 |
Stacks 38 | Stacks 12 |
Followers 39 | Followers 15 |
Votes 0 | Votes 0 |
Integrations | |
| No integrations available | |
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