Why developers like Cisco Unified Communications Manager

What is Cisco Unified Communications Manager?

Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

Cisco Unified Communications Manager is a tool in the Call Center Management category of a tech stack.

Who uses Cisco Unified Communications Manager?

Developers

4 developers on StackShare have stated that they use Cisco Unified Communications Manager.

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Cisco Unified Communications Manager's Features

Unified communications
Enhanced mobility
Local and global
Cloud-connected global operations
Open and interoperable
Secure and compliant

Cisco Unified Communications Manager Alternatives & Comparisons

What are some alternatives to Cisco Unified Communications Manager?

Amazon Connect

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Genesys

It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

Talkdesk

Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Oktell

It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.

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