Cisco Unified Workforce Optimization vs Cisco Unified Communications Manager: What are the differences?

What is Cisco Unified Workforce Optimization? It allows contact centers to manage their human. capital resources. It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.

What is Cisco Unified Communications Manager? Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management..

Cisco Unified Workforce Optimization and Cisco Unified Communications Manager can be primarily classified as "Call Center Management" tools.

Some of the features offered by Cisco Unified Workforce Optimization are:

• Aligns contact center performance with business objectives
• Integrates workforce optimization software with desktop tools
• Unifies the customer interaction process

On the other hand, Cisco Unified Communications Manager provides the following key features:

• Unified communications
• Enhanced mobility
• Local and global