Cisco Unified Workforce Optimization
What is Cisco Unified Workforce Optimization?
It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.
Cisco Unified Workforce Optimization is a tool in the Customer Support category of a tech stack.
Key Features
Aligns contact center performance with business objectivesIntegrates workforce optimization software with desktop toolsUnifies the customer interaction process
Cisco Unified Workforce Optimization Pros & Cons
Pros of Cisco Unified Workforce Optimization
No pros listed yet.
Cons of Cisco Unified Workforce Optimization
No cons listed yet.
Cisco Unified Workforce Optimization Alternatives & Comparisons
What are some alternatives to Cisco Unified Workforce Optimization?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
