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What is Genesys?

It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Genesys is a tool in the Call Center Management category of a tech stack.

Who uses Genesys?

Companies

Developers

Genesys Integrations

HubSpot, Zendesk, Zapier, Salesforce Marketing Cloud, and SugarCRM are some of the popular tools that integrate with Genesys. Here's a list of all 5 tools that integrate with Genesys.

Why developers like Genesys?

Here’s a list of reasons why companies and developers use Genesys
Top Reasons
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Genesys's Features

  • Scales up to 250 seats
  • Cloud-based deployment
  • Proven, global cloud Contact Center platform
  • Superior availability and reliability
  • Bundled telecommunications services
  • Intuitive and visual solution configuration
  • Out-of-box CRM integration (Salesforce.com, Zendesk)

Genesys Alternatives & Comparisons

What are some alternatives to Genesys?
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Genesys's Followers
1 developers follow Genesys to keep up with related blogs and decisions.
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