What is Genesys?
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Genesys is a tool in the Call Center Management category of a tech stack.
Who uses Genesys?
Companies
3 companies reportedly use Genesys in their tech stacks, including Uplift, Inc., NN-CZ-SK, and Sigortam.
Developers
19 developers on StackShare have stated that they use Genesys.
Genesys Integrations
HubSpot, Zendesk, Zapier, Salesforce Marketing Cloud, and SugarCRM are some of the popular tools that integrate with Genesys. Here's a list of all 5 tools that integrate with Genesys.
Genesys's Features
- Scales up to 250 seats
- Cloud-based deployment
- Proven, global cloud Contact Center platform
- Superior availability and reliability
- Bundled telecommunications services
- Intuitive and visual solution configuration
- Out-of-box CRM integration (Salesforce.com, Zendesk)
Genesys Alternatives & Comparisons
What are some alternatives to Genesys?
Avaya
It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.
