GenesysWhat is Genesys?
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Genesys is a tool in the Customer Support category of a tech stack.
Key Features
Scales up to 250 seatsCloud-based deploymentProven, global cloud Contact Center platformSuperior availability and reliabilityBundled telecommunications servicesIntuitive and visual solution configurationOut-of-box CRM integration (Salesforce.com, Zendesk)
Genesys Pros & Cons
Pros of Genesys
No pros listed yet.
Cons of Genesys
No cons listed yet.
Genesys Alternatives & Comparisons
What are some alternatives to Genesys?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
