What is Genesys?
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Genesys is a tool in the Call Center Management category of a tech stack.
HubSpot, Zendesk, Zapier, Salesforce Marketing Cloud, and SugarCRM are some of the popular tools that integrate with Genesys. Here's a list of all 5 tools that integrate with Genesys.
Why developers like Genesys?
Here’s a list of reasons why companies and developers use Genesys
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- Scales up to 250 seats
- Cloud-based deployment
- Proven, global cloud Contact Center platform
- Superior availability and reliability
- Bundled telecommunications services
- Intuitive and visual solution configuration
- Out-of-box CRM integration (Salesforce.com, Zendesk)
Genesys Alternatives & Comparisons
What are some alternatives to Genesys?
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.