OktellWhat is Oktell?
It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.
Oktell is a tool in the Customer Support category of a tech stack.
Key Features
Combining disparate communication channels into a single infrastructureIntelligent call routingOmnichannel customer serviceMonitoring of switching and internal channelsAutomation of the operator's work with the clientIntegration with any web services and external systems
Oktell Pros & Cons
Pros of Oktell
No pros listed yet.
Cons of Oktell
No cons listed yet.
Oktell Alternatives & Comparisons
What are some alternatives to Oktell?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
