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What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Call Center Management category of a tech stack.

Who uses Amazon Connect?


14 developers on StackShare have stated that they use Amazon Connect.

Why developers like Amazon Connect?

Here’s a list of reasons why companies and developers use Amazon Connect
Top Reasons
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Amazon Connect Reviews

Here are some stack decisions, common use cases and reviews by companies and developers who chose Amazon Connect in their tech stack.

Amazon Connect
Amazon Connect

AWS Connect provides the voice to Lex text bot interface that runs through the data entry for a listing. The simple interface allows the logic for connecting AWS lambda functions that trigger the bot interactions as well as the data store in Dynamodb. Amazon Connect

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Amazon Connect's Features

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go
  • Open platform

Amazon Connect Alternatives & Comparisons

What are some alternatives to Amazon Connect?
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Amazon Connect's Followers
19 developers follow Amazon Connect to keep up with related blogs and decisions.
Rahul Kumar
Ximena Lopez
Rahul Gandhi
Manish Choudhary
Sergio Abad
Harshad Vichare
Zackary Baker
Ami Joseph
Maxwell Everson
R OCarroll