Simple to use, cloud-based contact center

What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Amazon Connect is a tool in the Call Center Management category of a tech stack.

Why people like Amazon Connect

Here’s a list of reasons why companies and developers use Amazon Connect.

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Here are some stack decisions and reviews by companies and developers who chose Amazon Connect in their tech stack.

Amazon Connect

AWS Connect provides the voice to Lex text bot interface that runs through the data entry for a listing. The simple interface allows the logic for connecting AWS lambda functions that trigger the bot interactions as well as the data store in Dynamodb. Amazon Connect

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Amazon Connect's Features

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go
  • Open platform

Amazon Connect's alternative

  • Talkdesk - Create a Call Center in 5 Minutes

See all alternatives to Amazon Connect