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What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Call Center Management category of a tech stack.

Who uses Amazon Connect?

Companies
4 companies reportedly use Amazon Connect in their tech stacks, including HBsmith, Recyclops, and Koko Demand Bus.

Developers
35 developers on StackShare have stated that they use Amazon Connect.
Pros of Amazon Connect
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Private Decisions at about Amazon Connect

Here are some stack decisions, common use cases and reviews by members of with Amazon Connect in their tech stack.

Shared insights
on
Amazon ConnectAmazon Connect

AWS Connect provides the voice to Lex text bot interface that runs through the data entry for a listing. The simple interface allows the logic for connecting AWS lambda functions that trigger the bot interactions as well as the data store in Dynamodb. Amazon Connect

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Public Decisions about Amazon Connect

Here are some stack decisions, common use cases and reviews by companies and developers who chose Amazon Connect in their tech stack.

Shared insights
on
Amazon ConnectAmazon Connect

AWS Connect provides the voice to Lex text bot interface that runs through the data entry for a listing. The simple interface allows the logic for connecting AWS lambda functions that trigger the bot interactions as well as the data store in Dynamodb. Amazon Connect

See more

Amazon Connect's Features

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go
  • Open platform

Amazon Connect Alternatives & Comparisons

What are some alternatives to Amazon Connect?
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Avaya
It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
RingCentral
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
See all alternatives

Amazon Connect's Followers
54 developers follow Amazon Connect to keep up with related blogs and decisions.
Sean Andersen
Rodolph Khoury
Kamal Singh
sanjuofficial
Pete Smith
Raj Mehta
Mario Klement
Dev Kumaran
Annie Ng
LukeHendrick