Simple to use, cloud-based contact center

What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Amazon Connect is a tool in the Call Center Management category of a tech stack.

Why people like Amazon Connect

Here’s a list of reasons why companies and developers use Amazon Connect.



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Here are some stack decisions and reviews by companies and developers who chose Amazon Connect in their tech stack.

Amazon Connect's Features

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go
  • Open platform

Amazon Connect's alternatives

  • Twilio - Twilio brings voice and messaging to your web and mobile applications.
  • Zendesk - The leading cloud-based customer service software solution.
  • Talkdesk - Create a Call Center in 5 Minutes

See all alternatives to Amazon Connect