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What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Call Center Management category of a tech stack.

Who uses Amazon Connect?

Companies
8 companies reportedly use Amazon Connect in their tech stacks, including All, HBsmith, and System Design Div..

Developers
49 developers on StackShare have stated that they use Amazon Connect.

Amazon Connect Integrations

Amazon Connect's Features

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go
  • Open platform

Amazon Connect Alternatives & Comparisons

What are some alternatives to Amazon Connect?
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Avaya
It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
RingCentral
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
See all alternatives

Amazon Connect's Followers
100 developers follow Amazon Connect to keep up with related blogs and decisions.