The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Call Center Management category of a tech stack.
Here’s a list of reasons why companies and developers use Amazon Connect.
Here are some stack decisions and reviews by companies and developers who chose Amazon Connect in their tech stack.
AWS Connect provides the voice to Lex text bot interface that runs through the data entry for a listing. The simple interface allows the logic for connecting AWS lambda functions that trigger the bot interactions as well as the data store in Dynamodb. Amazon Connect