What is Amazon Connect and what are its top alternatives?
Amazon Connect is a cloud-based contact center service offered by Amazon Web Services. It provides features such as intelligent call routing, real-time analytics, and integration with other AWS services. However, some limitations of Amazon Connect include its complex pricing structure and the need for technical expertise to set up and customize the service.
- Twilio Flex: Twilio Flex is a programmable contact center platform that offers customizable workflows, omnichannel support, and integration with CRM systems. Pros include flexibility and scalability, while cons may include additional costs for advanced features.
- Genesys Cloud: Genesys Cloud is an all-in-one contact center solution that includes features such as workforce optimization, AI-powered automation, and built-in CRM integration. Pros include robust analytics and a user-friendly interface, while cons may include higher pricing for certain features.
- Zendesk Talk: Zendesk Talk is a call center software that integrates with the Zendesk Support platform, offering features like call recording, callback requests, and interactive voice response (IVR). Pros include seamless integration with Zendesk products, while cons may include limited customization options.
- Talkdesk: Talkdesk is a cloud-based contact center software that provides features such as call routing, agent scripting, and real-time monitoring. Pros include easy setup and deployment, while cons may include potential limitations for very large contact centers.
- RingCentral Engage Digital: RingCentral Engage Digital is a cloud-based contact center platform that offers a unified inbox for managing interactions across multiple channels, such as social media, email, and chat. Pros include seamless omnichannel support, while cons may include pricing based on usage volume.
- Five9: Five9 is a cloud contact center software that provides features like predictive dialing, agent scripting, and AI-powered chatbots. Pros include advanced reporting capabilities, while cons may include potential setup complexity for certain features.
- 8x8 Contact Center: 8x8 Contact Center is a cloud-based solution that offers features like virtual call queuing, outbound dialing, and real-time analytics. Pros include comprehensive reporting tools, while cons may include limited integration options with third-party software.
- Aircall: Aircall is a cloud-based phone system designed for sales and support teams, offering features such as call monitoring, shared contacts, and call queuing. Pros include easy setup and integration with popular CRM tools, while cons may include potential limitations for very large call volumes.
- NICE inContact: NICE inContact is a cloud contact center software that provides features like workforce management, AI-driven analytics, and quality management tools. Pros include scalability and flexibility, while cons may include varying pricing tiers for different features.
- Cisco Webex Contact Center: Cisco Webex Contact Center offers features such as intelligent routing, chatbots, and real-time reporting for contact centers. Pros include seamless integration with other Cisco collaboration tools, while cons may include a potentially higher price point compared to some competitors.
Top Alternatives to Amazon Connect
TwilioTwilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs. ...
ZendeskZendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
GenesysIt is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls. ...
AvayaIt is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively. ...
RingCentralSince RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware. ...
TalkdeskEasy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. ...
WordPressThe core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...
Google AdSenseIt is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...
Amazon Connect alternatives & related posts
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- RESTful API88
- Clear pricing66
- Great sms services61
- Low cost of entry58
- Global SMS Gateway29
- Good value14
- Cloud IVR12
- Simple11
- Extremely simple to integrate with rails11
- Great for startups6
- SMS5
- Great developer program3
- Hassle free3
- Text me the app pages2
- New Features constantly rolling out1
- Many deployment options, from build from scratch to buy1
- Easy integration1
- Two factor authentication1
- Predictable pricing4
- Expensive2
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Hi, We are looking to implement 2FA - so that users would be sent a Verification code over their Email and SMS to their phone.
We faced some limitations with Amazon SNS where we could either send the verification code to email OR to the phone number, while we want to send it to both.
We also are looking to make the 2FA more flexible by adding any other options later on.
What are the best alternatives to SNS for this use case and purpose? Looked at Twilio but want to explore other options before making a decision.
Would be great to know what the experience with Twilio has been, especially the limitations/issues with Twilio...
Appreciate any input from users of Twilio and others who have had similar use cases.
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- Codex51
- Product feature set44
- Custom/internal social network35
- Open source18
- Great for all types of websites8
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- Easy To use3
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- Not best backend UI10
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Google AdSense
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