Alternatives to Amazon Connect logo

Alternatives to Amazon Connect

Twilio, Zendesk, Genesys, Avaya, and RingCentral are the most popular alternatives and competitors to Amazon Connect.
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What is Amazon Connect and what are its top alternatives?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Call Center Management category of a tech stack.

Top Alternatives to Amazon Connect

  • Twilio

    Twilio

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Genesys

    Genesys

    It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls. ...

  • Avaya

    Avaya

    It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively. ...

  • RingCentral

    RingCentral

    Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware. ...

  • Talkdesk

    Talkdesk

    Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. ...

  • Cisco Unified Communications Manager

    Cisco Unified Communications Manager

    Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. ...

  • Oktell

    Oktell

    It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. ...

Amazon Connect alternatives & related posts

Twilio logo

Twilio

6.3K
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Bring voice and messaging to your web and mobile applications.
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PROS OF TWILIO
  • 143
    Powerful, simple, and well documented api
  • 87
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 28
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Simple
  • 11
    Extremely simple to integrate with rails
  • 5
    Great for startups
  • 3
    Great developer program
  • 3
    SMS
  • 3
    Hassle free
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Text me the app pages
  • 1
    Easy integration
  • 1
    Two factor authentication
  • 0
    A
CONS OF TWILIO
  • 1
    Predictable pricing
  • 1
    Expensive

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Julien DeFrance
Principal Software Engineer at Tophatter · | 3 upvotes · 453K views

Nexmo vs Twilio ?

Back in the early days at SmartZip Analytics, that evaluation had - for whatever reason - been made by Product Management. Some developers might have been consulted, but we hadn't made the final call and some key engineering aspects of it were omitted.

When revamping the platform, I made sure to flip the decision process how it should be. Business provided an input but Engineering lead the way and has the final say on all implementation matters. My engineers and I decided on re-evaluating the criteria and vendor selection. Not only did we need SMS support, but were we not thinking about #VoiceAndSms support as the use cases evolved.

Also, on an engineering standpoint, SDK mattered. Nexmo didn't have any. Twilio did. No-one would ever want to re-build from scratch integration layers vendors should naturally come up with and provide their customers with.

Twilio won on all fronts. Including costs and implementation timelines. No-one even noticed the vendor switch.

Many years later, Twilio demonstrated its position as a leader by holding conferences in the Bay Area, announcing features like Twilio Functions. Even acquired Authy which we also used for 2FA. Twilio's growth has been amazing. Its recent acquisition of SendGrid continues to show it.

See more
Zendesk logo

Zendesk

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The leading cloud-based customer service software solution.
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PROS OF ZENDESK
  • 131
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Simple
  • 25
    Cheap
  • 11
    Clean
  • 6
    Customization
  • 4
    Woopra integration
  • 4
    $1 Starter Pricing Plan
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 0
    Integrations
CONS OF ZENDESK
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    Genesys logo

    Genesys

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    Cloud and on-premises customer experience solutions
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        Avaya logo

        Avaya

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        A global leader in the contact center market
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        PROS OF AVAYA
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            RingCentral logo

            RingCentral

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            Cloud business phone systems that work the way you do.
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            PROS OF RINGCENTRAL
            • 1
              Powered by Zoom
            CONS OF RINGCENTRAL
            • 1
              Very Limited Use (Free)
            • 1
              Lacking in Features
            • 1
              Video Conferencing is very buggy
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              Uses an old version of Zoom Video Conferencing

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            Talkdesk logo

            Talkdesk

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            Create a Call Center in 5 Minutes
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                Cisco Unified Communications Manager logo

                Cisco Unified Communications Manager

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                Enterprise unified communications and collaboration
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                PROS OF CISCO UNIFIED COMMUNICATIONS MANAGER
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                  CONS OF CISCO UNIFIED COMMUNICATIONS MANAGER
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                    Oktell logo

                    Oktell

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                    A contact center automation platform
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                    PROS OF OKTELL
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