Alternatives to Amazon Connect logo

Alternatives to Amazon Connect

Twilio, Zendesk, Genesys, Avaya, and RingCentral are the most popular alternatives and competitors to Amazon Connect.
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What is Amazon Connect and what are its top alternatives?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Call Center Management category of a tech stack.

Top Alternatives to Amazon Connect

  • Twilio

    Twilio

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Genesys

    Genesys

    It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls. ...

  • Avaya

    Avaya

    It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively. ...

  • RingCentral

    RingCentral

    Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware. ...

  • Talkdesk

    Talkdesk

    Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. ...

  • Cisco Unified Communications Manager

    Cisco Unified Communications Manager

    Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. ...

  • Oktell

    Oktell

    It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. ...

Amazon Connect alternatives & related posts

Twilio logo

Twilio

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Hi, Stackshare community, I plan to build an app where people can go live, and users can watch him, 1 to many, follow each other, and text.

I am expecting a huge number of users to use the app in the first month (100k+)

I made the UX/UI design, and my designer asked me to find a developer.

I want your advice. What server is the best for video quality and fast text messages (like uplive, bigo)?

Ex. Agora, Twilio, Amazon Chime, Aws, or fiberbass

I need for both operating systems, (ios, android). Do you recommend Flutter?

  • I have AWS server in my country (Bahrain), and 80% of the audience are from the same area. Does it help in the video quality between the audience?

Thank you for this helpful website.

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Shared insights
on
AgoraAgoraTwilioTwilioFirebaseFirebase

Hello,

My app will be a live streaming app (like tango, BigoLive) An app developer asked me to choose a tech stack and a team. expected auditions from (Bahrain-KSA-UAE-Kuwait-Oman)

200 (broadcaster) at a time (minimum) (for 12 hours a day);10K watching the 200 (like 50 to 500) each live.

What servers are the best to use and give smooth high quality like Bigolive? For live streaming, and texting, and everything.

Which one is the best combination for my app? (Firebase, AWS, Twilio. Agora)

Thanks

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Zendesk logo

Zendesk

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        Avaya

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