Alternatives to Amazon Connect logo

Alternatives to Amazon Connect

Twilio, Zendesk, Genesys, and Talkdesk are the most popular alternatives and competitors to Amazon Connect.
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What is Amazon Connect and what are its top alternatives?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Call Center Management category of a tech stack.
Top Alternatives

Amazon Connect alternatives & related posts

related Twilio posts

Julien DeFrance
Julien DeFrance
Principal Software Engineer at Tophatter · | 3 upvotes · 88.7K views
atSmartZipSmartZip
Nexmo
Nexmo
Twilio
Twilio
Twilio Functions
Twilio Functions
Authy
Authy
Twilio SendGrid
Twilio SendGrid
#VoiceAndSms
#SMS
#SDK
#Twilio

Nexmo vs Twilio ?

Back in the early days at SmartZip Analytics, that evaluation had - for whatever reason - been made by Product Management. Some developers might have been consulted, but we hadn't made the final call and some key engineering aspects of it were omitted.

When revamping the platform, I made sure to flip the decision process how it should be. Business provided an input but Engineering lead the way and has the final say on all implementation matters. My engineers and I decided on re-evaluating the criteria and vendor selection. Not only did we need SMS support, but were we not thinking about #VoiceAndSms support as the use cases evolved.

Also, on an engineering standpoint, SDK mattered. Nexmo didn't have any. Twilio did. No-one would ever want to re-build from scratch integration layers vendors should naturally come up with and provide their customers with.

Twilio won on all fronts. Including costs and implementation timelines. No-one even noticed the vendor switch.

Many years later, Twilio demonstrated its position as a leader by holding conferences in the Bay Area, announcing features like Twilio Functions. Even acquired Authy which we also used for 2FA. Twilio's growth has been amazing. Its recent acquisition of SendGrid continues to show it.

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Genesys logo

Genesys

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Cloud and on-premises customer experience solutions
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    Genesys logo
    Genesys
    VS
    Amazon Connect logo
    Amazon Connect
    Talkdesk logo

    Talkdesk

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    Create a Call Center in 5 Minutes
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      Talkdesk logo
      Talkdesk
      VS
      Amazon Connect logo
      Amazon Connect