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What is Microcall?

It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses.
Microcall is a tool in the Call Center Management category of a tech stack.

Microcall's Features

  • Active Directory Interface
  • Call Accounting
  • Instant Toll Fraud notification
  • Browser-based Telephone Directory

Microcall Alternatives & Comparisons

What are some alternatives to Microcall?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Open Web Analytics
It is open source web analytics software that you can use to track and analyze how people use your websites and applications. It provides website owners and developers with easy ways to add web analytics to their sites using simple Javascript, PHP, or REST based APIs.
Statsbot
Statsbot is helping you take control of your raw data, providing an all-in-one analysis tool for engineers and non-tech folks alike.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
See all alternatives