Cisco Unified Workforce Optimization vs Microcall
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses. | It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules. |
Active Directory Interface; Call Accounting; Instant Toll Fraud notification; Browser-based Telephone Directory | Aligns contact center performance with business objectives;
Integrates workforce optimization software with desktop tools;
Unifies the customer interaction process |
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