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  1. Stackups
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  4. Issue Tracking
  5. Mantis vs OTRS Community Edition

Mantis vs OTRS Community Edition

OverviewComparisonAlternatives

Overview

Mantis
Mantis
Stacks47
Followers59
Votes3
OTRS Community Edition
OTRS Community Edition
Stacks12
Followers15
Votes0
GitHub Stars858
Forks451

Mantis vs OTRS Community Edition: What are the differences?

What is Mantis? An open source issue tracker. It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.

What is OTRS Community Edition? A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Mantis and OTRS Community Edition can be categorized as "Issue Tracking" tools.

Some of the features offered by Mantis are:

  • Email Notifications
  • Access Control
  • Customizable

On the other hand, OTRS Community Edition provides the following key features:

  • Support for MIME emails with attachments
  • Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
  • Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

OTRS Community Edition is an open source tool with 670 GitHub stars and 416 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.

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Detailed Comparison

Mantis
Mantis
OTRS Community Edition
OTRS Community Edition

It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.

It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Email Notifications; Access Control; Customizable
Support for MIME emails with attachments; Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching); Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution; Support for PGP and S/MIME standards for key/certificate management and email processing; Automatic responses, configurable for every queue
Statistics
GitHub Stars
-
GitHub Stars
858
GitHub Forks
-
GitHub Forks
451
Stacks
47
Stacks
12
Followers
59
Followers
15
Votes
3
Votes
0
Pros & Cons
Pros
  • 1
    Free
  • 1
    Easy to use
  • 1
    Open Source
No community feedback yet
Integrations
MySQL
MySQL
PostgreSQL
PostgreSQL
No integrations available

What are some alternatives to Mantis, OTRS Community Edition?

Jira

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Zenaton

Zenaton

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

Luigi

Luigi

It is a Python module that helps you build complex pipelines of batch jobs. It handles dependency resolution, workflow management, visualization etc. It also comes with Hadoop support built in.

ZenTao

ZenTao

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Bugzilla

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

Unito

Unito

Build and map powerful workflows across tools to save your team time. No coding required. Create rules to define what information flows between each of your tools, in minutes.

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