3CX vs Zadarma: What are the differences?

Introduction

This markdown code provides a comparison between 3CX and Zadarma, highlighting their key differences.

1. Service Offerings:

3CX is a software-based IP PBX that offers unified communication solutions, including voice, video, chat, and conferencing capabilities. It provides on-premises and cloud-based deployment options, enabling businesses to choose the most suitable solution for their needs.

On the other hand, Zadarma is a cloud-based telecommunication service provider that offers virtual phone numbers, SIP trunking, and a range of communication features. It focuses on providing cost-effective communication solutions for businesses of all sizes.

2. Call Handling Features:

With 3CX, users can enjoy a comprehensive set of call handling features, such as call forwarding, call transferring, call queuing, and interactive voice response (IVR). These features ensure efficient call management and improved customer experience.

Zadarma also offers call handling features, including call forwarding, voicemail, and call recording. However, it may have limitations in terms of advanced call routing and IVR capabilities compared to 3CX.

3. Integration Capabilities:

3CX excels in integration capabilities, offering seamless integrations with popular CRM systems, such as Salesforce, Microsoft Dynamics 365, and Zendesk. This enables businesses to streamline their communication processes and improve productivity.

While Zadarma also provides integration options, its range of supported integrations may be more limited compared to 3CX. It may require additional development efforts for custom integrations.

4. Pricing Structure:

When it comes to pricing, 3CX offers both annual license models and subscription-based pricing for its cloud-based solution. Pricing is based on the number of simultaneous calls and the deployment model chosen. This flexibility allows businesses to choose a pricing plan that suits their budget and needs.

Zadarma follows a pay-as-you-go pricing model, meaning businesses are billed for the actual usage of services. It offers transparent pricing without any setup fees, allowing businesses to manage their communication costs more efficiently.

5. Mobility and Softphone Applications:

3CX provides native mobile applications for iOS and Android devices, enabling users to stay connected and manage their communication from anywhere. Additionally, it offers softphone applications for Windows and Mac, allowing employees to make calls directly from their computers.

Zadarma also offers mobile applications for iOS and Android, enabling users to stay connected on the go. However, it may have limitations in terms of softphone applications for desktop platforms compared to 3CX.

6. Support and Training:

3CX provides extensive support options, including documentation, user guides, and a community forum. It also offers training resources, webinars, and certification programs to ensure users can make the most of their communication system.

Zadarma offers support through email, phone, and live chat. While it provides documentation and FAQs, its support options may be more limited compared to 3CX. Training resources and certification programs may not be as comprehensive.

In Summary, 3CX offers a comprehensive unified communication solution with flexible pricing, extensive integration capabilities, and comprehensive training resources. On the other hand, Zadarma focuses on cost-effective communication solutions with a pay-as-you-go pricing model and strong support for mobile applications.