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This is a great API! I made an integration for woocommerce that you can check at shop.wanderlust-webdesign.com/shop/print-usps-fedex-ups-shipping-labels-via-woocommerce/
They have multiple channels to contact them and every time I've contacted them they have been very prompt.
Instantly create shipping labels with the Shippo REST API. The multi-carrier API allows you to retrieve rates, create labels, track packages and much more across all shipping providers, with one simple interface. Shippo focusses on providing a clean, robust and scalable technology that e-commerce stores, marketplaces and platforms can use to integrate shipping capabilities into their solution. On top of the API, Shippo provides an easy-to-use UI and developer dashboard that helps with the integration and for e.g. one-off tasks. Shippo also provides API client libraries in all major programming languages.