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Papercups vs HumanFirst: What are the differences?
What is Papercups? Open source live customer chat. It is an open-source live customer chat app written in Elixir. We offer a self-hosted alternative to Intercom for companies that are security & privacy conscientious. We're starting with chat, but long term, we want to handle all customer messaging.
What is HumanFirst? The Hub for Conversational AI Data. Reduce development cost and complexity, and increase developer happiness, with the most powerful companion to any conversational AI project.
Papercups can be classified as a tool in the "Customer Support Chat" category, while HumanFirst is grouped under "NLP / Sentiment Analysis".
Some of the features offered by Papercups are:
- Chat directly with your users
- Highly customizable widget
- Integrate with your favorite tools
On the other hand, HumanFirst provides the following key features:
- Refactoring of training phrases
- Continuous optimization of intents
- Merging intents