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I inherited the SquareSpace site I support. SquareSpace may be great if all you want is a really pretty site; it's great for that. But if you use commerce and need anything more than the simplest transactions, SquareSpace will be the bain of your existence. I have it in my stack because it's my job to use and maintain it, not because I like it. The documentation is rudimentary at best, there is no published API, and tech support won't help you if you use "developer mode" - which is a must if you want to do anything more than the simplest modifications. Speaking of which, I've found the tech support to be consistently lackluster; opening a ticket is most often nothing more than an exercise in frustration. Most problems I've reported are treated as if they are a feature request rather than something broken - "we're considering adding that feature in the future" is the common response.
The quality of available data (especially for commerce) and ease of integration with other services is also deplorable. I spend the majority of my time developing workarounds for the lack of features, customization and integration that are the hallmark of this platform.
I will move my workplace off of this platform as soon as if feasible.