Microcall vs Oktell
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses. | It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. |
Active Directory Interface; Call Accounting; Instant Toll Fraud notification; Browser-based Telephone Directory | Combining disparate communication channels into a single infrastructure; Intelligent call routing; Omnichannel customer service; Monitoring of switching and internal channels; Automation of the operator's work with the client; Integration with any web services and external systems |
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What are some alternatives to Microcall, Oktell?
Zustand
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digna
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Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Open Web Analytics
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Genesys
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Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cisco Unified Communications Manager
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Heybooster
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ClickMeter
It is a web-based marketing tool that enables advertisers to monitor, compare, and understand their marketing campaigns.
